Lorianne Lozada
Lehigh Acres
Summary
Detail-oriented individual with a solid background in customer service and health safety compliance. Committed to ensuring customer satisfaction and operational efficiency in fast-paced environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Host
Twin Peaks
Fort Myers
10.2025 - Current
- Maintained cleanliness and organization of dining and service areas.
- Provided excellent customer service to ensure satisfaction.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Followed health safety guidelines when preparing and serving food products.
Lab Assistant
Gulf Coast Medical Center
Fort Myers
01.2024 - 07.2025
- Collected blood samples from patients using proper techniques and safety protocols.
- Prepared and labeled specimens for laboratory analysis according to established procedures.
- Verified patient identification before procedures to prevent errors in sample collection.
- Educated patients on post-draw care instructions for proper recovery and safety measures.
- Verified patient information prior to specimen collection.
- Collected specimens from pediatric, adult, geriatric, and special needs patients.
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
- Prepared and packaged specimens for courier transport.
Assistant Manager
Tropical Smoothie Cafe
Gateway
01.2023 - 01.2024
- Trained new employees on cafe procedures and customer service standards.
- Ensured compliance with health and safety regulations in food preparation areas.
- Monitored cash handling procedures for accuracy during shifts.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Shift Leader
Pizza Hut
Orlando
08.2020 - 04.2022
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
- Monitored and maintained equipment to ensure operational efficiency.
- Observed food safety and sanitation protocols to reduce germ spread.
Education
High School Diploma -
Four Corners Upper Charter School
Davenport, FLSkills
- Blood collection and specimen preparation
- Professional appearance
- Positive attitude
- Patient education
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Portuguese
Full Professional
Certification
Phlebotomy Certification
Timeline
Host
Twin Peaks
10.2025 - Current
Lab Assistant
Gulf Coast Medical Center
01.2024 - 07.2025
Assistant Manager
Tropical Smoothie Cafe
01.2023 - 01.2024
Shift Leader
Pizza Hut
08.2020 - 04.2022
High School Diploma -
Four Corners Upper Charter School