Lorianne Roig
Lakeland,Puerto Rico
Summary
Desire to engage with a company that fosters skill application and experience growth, simultaneously improving productivity and strengthening reputation.
Overview
16
16
years of professional experience
Work History
Airbnb Manager
Lake House
01.2014 - Current
- Facilitated management of listings and timely updates to calendar and pricing.
- Managed reservations while maintaining proactive communication with guests.
- Prepared accommodations to meet guest expectations prior to arrival.
- Greeted guests in person, enhancing initial impressions significantly.
- Provided assistance during stays, ensuring all guest needs were met.
- Oversaw coordination of cleaning and maintenance activities for optimal property condition.
- Restocked necessary supplies regularly to maintain operational efficiency.
- Directed budgeting initiatives to align financial resources with strategic goals.
Manager
Marios Osteria
01.2016 - 01.2018
- Coordinated supervision of over 30 employees, including servers, bartenders, kitchen crew, and valet attendants, ensuring high service standards regardless of seasonality.
- Administered accounting procedures at shift changes to uphold financial integrity.
- Provided assistance in scheduling and addressing employee needs to boost morale.
- Implemented safety measures in all areas for guest comfort and well-being.
- Led informational meetings on new products and safety policies while nurturing a motivational work environment.
- Executed opening and closing duties for all service stations to guarantee smooth operations.
- Managed security camera systems to monitor activities and enhance overall safety.
Server/Bartender/Supervisor
Asia Italy- Dom Paco
01.2010 - 01.2016
- Supervised wait staff while developing schedules to optimize team effectiveness.
- Controlled inventory stock levels to prevent shortages and wastage.
- Performed opening and closing duties to ensure smooth operations.
- Encouraged employee punctuality and accountability through proactive leadership.
- Enhanced mixology skills to elevate customer experience.
- Coordinated private events based on unique client requirements and preferences.
Manager Associate
Casa Pura Vida
01.2011 - 01.2014
- Directed guest house operations by supervising staff across gardening, electrical maintenance, housekeeping, and pool cleaning.
- Handled issues with composure to promote positive guest experiences.
- Facilitated organized tours for guests encompassing horseback riding, fishing, snorkeling, and surf lessons.
- Ensured timely restocking of all guest house supplies to uphold service standards.
- Implemented swift turnover processes for guest house between incoming groups.
- Managed full-scale wedding and event planning while adhering to budget restrictions.
Education
Business Administration - Management
System Ana G. Mendez (UNE)
Cabo RojoSkills
- Fully bilingual
- Detail-oriented approach
- Effective communication skills
- Pressure adaptability
- Strong problem-solving abilities
Timeline
Manager
Marios Osteria
01.2016 - 01.2018
Airbnb Manager
Lake House
01.2014 - Current
Manager Associate
Casa Pura Vida
01.2011 - 01.2014
Server/Bartender/Supervisor
Asia Italy- Dom Paco
01.2010 - 01.2016
Business Administration - Management
System Ana G. Mendez (UNE)