Lori Ashlyn Walls
Baltimore,MD
Summary
Driven professional with a proven track record at Amazon, enhancing customer satisfaction and engagement through effective decision-making and customer service. Skilled in data entry and analyzing trends to anticipate needs, I streamlined processes for increased productivity. My collaborative approach and ability to implement feedback significantly boosted retention rates. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
4
4
years of professional experience
Work History
CRets Associate
Amazon
11.2023 - Current
- Greeted customers and offered assistance for increased customer satisfaction.
- Utilized customer feedback to improve product offerings.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Analyzed customer data to identify trends and anticipate customer needs.
- Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
- Delivered high-quality customer service by gathering feedback on product deficiencies.
- Unloaded, inspected, and stored damaged and returned products.
- Increased productivity through streamlined processes and system efficiency.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Administrative Assistant
Precellent Property Management
05.2020 - 11.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Developed strategies to streamline and improve office procedures.
- Maintained sufficient number of units market-ready for lease.
- Coordinated with legal counsel to resolve tenant disputes.
- Responded to Common Area Maintenance (CAM) inquiries.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Collected and maintained careful records of rental payments and payment dates.
- Kept properties in compliance with local, state, and federal regulations.
Education
High School Diploma -
The SEED School of Maryland
Baltimore, MD06.2019
Skills
- Cash Handling
- Workplace Safety
- Preparing reports
- Program Support
- Decision-Making
- Customer Engagement
- Customer Service
- Management Support
- Data Entry
Timeline
CRets Associate
Amazon
11.2023 - Current
Administrative Assistant
Precellent Property Management
05.2020 - 11.2022
High School Diploma -
The SEED School of Maryland
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