LoriBeth Godinez
Murphy,NC
Summary
I am a dynamic and adaptable Restaurant Manager with a proven track record at El Manzanillo, excelling in customer service and complaint resolution. Leveraged organization skills and customer engagement to enhance service quality and efficiency. Demonstrated expertise in team coordination and performance improvement, ensuring customer satisfaction and operational excellence.
Overview
4
4
years of professional experience
Work History
Restaurant Manager
El Manzanillo
Murphy, NC
05.2022 - Current
- Resolved customer complaints effectively and efficiently.
- Provided accurate information to customers regarding restaurant hours, menu prices, and menu requests.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- I answered phone calls and took to-go orders.
- Assisted waiters in any way they needed.
- Made sure customers were satisfied with the quality of the food and service.
- Ensured all the staff scheduled to work were there.
Retail Sales Associate
Shoe Show
Murphy, NC
11.2020 - 01.2021
- Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
- Handled customer feedback, implementing suggestions to improve the shopping experience.
- Adhered to loss prevention policies, identifying and reporting potential security issues.
- Provided product information and answered customer questions.
- Offered suggestions for additional items that may be of interest to customers.
- Organized store by returning merchandise to proper areas and restocked displays.
- Addressed customer questions and concerns regarding products and services.
- Managed inventory levels on the sales floor, ensuring optimal stock availability.
- Computed purchases and received and processed cash or credit payment.
Education
Some College (No Degree) - Associate of Arts
Tri County Community College
MurphySkills
- Adaptable
- Organization and prioritization
- Performance improvement
- Customer service best practices
- Complaint resolution
- Customer engagement
- Time management
- Customer service
- Teamwork
- Friendly and outgoing
- Phone etiquette
- Customer assistance
Timeline
Restaurant Manager
El Manzanillo
05.2022 - Current
Retail Sales Associate
Shoe Show
11.2020 - 01.2021
Some College (No Degree) - Associate of Arts
Tri County Community College
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