Lorid Roman
Berwyn,IL
Summary
Adaptable professional with 10 years of work experience and proven knowledge of leadership, problem-solving, and workflow prioritization. Aiming to leverage my abilities to successfully fill the management role at your company.
Overview
12
12
years of professional experience
Work History
Traveling Manager/ShiftLead
Walgreens
02.2014 - Current
- Monitored schedule of project deliverables and analyses for on-time delivery and accurate results
- Delegated tasks, freeing up time to focus on higher-value activities
- Analyzed and resolved quality and customer service issues, recommending system improvements
- Accomplished department objectives by managing staff and evaluating activities
- Collaborated with staff to develop and carry out processes, resulting in improved performance
- Coached and motivated team, driving sales and delivering exceptional customer service
- Established control systems for costs and labor, meeting budget guidelines
- Orientated and trained employees, encouraging confidence and helping individuals adapt faster to job roles
- Offered constructive feedback to team members, boosting overall job performance
- Managed expense and investment budgets to meet business operating plans
- Communicated plans and actions to meet departmental goals
- Drove continuous improvement and service delivery excellence using effective processes, workflow and technology
- Counseled and disciplined employees, driving performance improvement
- Accomplished financial objectives by forecasting requirements and initiating corrective actions
- Implemented management and communication practices to promote talent acquisition and team synergy
- Developed personal growth opportunities, empowering employees to produce results and meet goals
- Project Management
- Staff Management
- Strategic Planning
- Issue and Conflict Resolution
- Productivity
- Performance
- Overseeing Employees
- Job Assignments
- Shrinkage Prevention
- Timelines and Milestones
- Languages: Spanish, Bilingual
- Implemented employee training programs to boost productivity and overall performance in the field.
Shift Manager
Walgreens
11.2014 - 01.2024
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Excelled in every store position and regularly backed up front-line staff.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Exercised composure under pressure and in escalated customer service scenarios.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
Education
Cosmetology - Cosmetology
Bell Mar Beauty College
Cicero, IL04.2024
Associate In Arts (A.A.) - Education
Morton College
Cicero, IL06.2015
Skills
- Project Management
- Staff Management
- Strategic Planning
- Issue and Conflict Resolution
- Productivity
- Performance
- Overseeing Employees
- Job Assignments
- Shrinkage Prevention
- Timelines and Milestones
Languages
Spanish
Native or Bilingual
Timeline
Shift Manager
Walgreens
11.2014 - 01.2024
Traveling Manager/ShiftLead
Walgreens
02.2014 - Current
Cosmetology - Cosmetology
Bell Mar Beauty College
Associate In Arts (A.A.) - Education
Morton College