LORIE-ANN GIBBS
DOUGLASVILLE
Summary
Highly analytical and detail-oriented Lab Technician with a Master of Science in Health Informatics. Adept at leveraging data analytics, electronic health record (EHR) systems, and laboratory information system (LIS) to streamline workflows, improve data integrity, and contribute to better clinical decisions and project management skills. Seeking to apply for a dual background in laboratory science and health informatics to a challenging and progressive healthcare environment.
Overview
14
14
years of professional experience
Work History
Data Analyst & Healthcare Project Management
Maximus Federal Services/ Healthcare Service
06.2020 - 06.2024
- Utilize the LIS to manage and track thousands of patient sample daily, ensuring data accuracy and secure record-keeping.
- Interpreted complex lab results and collaborated with clinical staff to provide accurate and timely diagnostic information.
- Maintain and calibrated laboratory equipment, identifying and troubleshooting technical issues to prevent downtime.
- Contribute to quality assurance protocols, using data to monitor trends in testing results and identifying potential errors.
- Compiling and organizing healthcare data and project management for information system initiative. Recommends and manages the interventions to increase acceptance and adoption of clinical applications to encourage the use of information technology within the provision of patient care.
- Maintain detailed electronic records of labs experiments and procedures, ensuring full regulatory compliance.
Behavior Interventionist/Customer Service/Senior Data Analyst
Intensive Behavior Intervention Consultants, LLC
08.2017 - 06.2020
- Participate in collection on behaviors as part of behavioral support development, reporting & ensuring electronic health record (EHR) are accurate.
- Perform data entry & analysis on case notes & other relative information.
- Maintained records of ongoing assessments and documentation of updates.
- Maintained detailed records of student progress, facilitating data-driven decision making for future interventions.
- Enhanced communication between parents and school staff for better understanding of individual student needs.
- Utilized data collection methods to monitor progress and adjust interventions as needed, ensuring tailored support for each student.
- Automated data extraction processes, reducing manual entry time and increasing efficiency by streamlining workflows.
- Conducted thorough data quality assessments, ensuring integrity and reliability of analytical outputs across projects.
- Led initiatives to implement new analytics tools, driving innovation and improving overall analytical capabilities within the organization.
- Partnered with IT teams to ensure seamless integration between databases and analytical tools, maximizing system efficiency across departments.
- Served as a subject matter expert on various projects, sharing valuable insights derived from extensive industry experience as a Senior Data Analyst.
- Developed and implemented advanced predictive models that forecasted trends, enabling strategic decision-making.
Customer Service Manager/ Server & Cashier
Cauldron Restaurant
05.2012 - 12.2016
- Led team to enhance customer satisfaction through effective issue resolution and proactive communication.
- Developed and optimized customer service processes, resulting in reduced response times and increased efficiency.
- Implemented training programs that improved staff performance and service delivery consistency.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Registration Clerk
Electoral Office of Jamaica
09.2010 - 09.2012
- Manage accurate data entry for over 50 patients daily, ensuring correct insurance and demographic information for billing and records.
- Utilize electronic health record (EHR) systems for patient intake, demonstrating familiarity with digital healthcare platform.
- Ensure strict adherence to HIPPA regulations while handling sensitive patient data and medical records.
- Utilized electronic health record systems to maintain up-to-date patient information.
- Addressed patient inquiries and resolved issues with professionalism and empathy.
- Managed appointment scheduling, optimizing resource allocation and reducing wait times.
- Contribute to a 10% reduction in patient check-in time by improving data collection workflows.
- Coordinated scheduling for patient follow-up appointments in accordance with physician requests.
- Assisted patients with questions or concerns about their appointments, addressing any issues promptly and professionally.
- Assisted other clerks with front desk duties, answering questions and accurately using reservation system.
- Processed medical records requests, assuring release only to appropriate parties proper authorization.
- Supported diverse patient populations by effectively communicating with individuals of varying cultural backgrounds, language skills, or abilities.
- Secured confidential patient information from unauthorized access.
- Coded and abstracted medical records according to ICD-10-CM and CPT coding guidelines.
Education
Master of Science - Health Informatics
Walden University
Minneapolis, MN08-2019
Bachelor of Science - Health Studies
Walden University
Minneapolis, MN08-2016
Skills
- Specimen Testing and Analysis
- Data Analytics and Visualization
- Attention to Details
- Quality Assurance and Control
- Electronic Health Records (EHR) Systems
- Communication Skills
- Equipment Calibration and Maintenance
- Laboratory Information System (LIS)
- Problem-Solving Skills
- Project Management
- Data Management and Security
- Microbiology and Chemistry Techniques
Timeline
Data Analyst & Healthcare Project Management
Maximus Federal Services/ Healthcare Service
06.2020 - 06.2024
Behavior Interventionist/Customer Service/Senior Data Analyst
Intensive Behavior Intervention Consultants, LLC
08.2017 - 06.2020
Customer Service Manager/ Server & Cashier
Cauldron Restaurant
05.2012 - 12.2016
Registration Clerk
Electoral Office of Jamaica
09.2010 - 09.2012
Master of Science - Health Informatics
Walden University
Bachelor of Science - Health Studies
Walden University
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