Summary
Overview
Work History
Education
Skills
Timeline
Generic

Victoria Jones

Baton Rouge (Chalmette),LA

Summary

Reliable employee seeking employment & internship position. Offering excellent communication and good judgment. Crafts quality customer experiences and maintains customer satisfaction by answering incoming service calls, scheduling appointments and making outgoing calls to confirm next day service appointments. Demonstrates strong attention to detail by inspecting every service order for proper completion and filing service records timely and accurately. Outgoing and detail-oriented professional with proven history of resourcefulness and reliability dedicated to efficiency and accuracy. High-energy worker offering customer service experience. Dependable and adaptable with resourceful nature and conscientious approach. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Trustworthy and dedicated while serving customers and operating register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs.

Overview

1
1
year of professional experience

Work History

Guest Services Cashier

Audubon Institute (Audubon Zoo)
New Orleans, LA
03.2023 - 08.2023
  • Liaised between service manager and service team by greeting customers and answering calls to promote smooth transition of service functions.
  • Handled customer complaints promptly with genuine concern and according to company guidelines to maintain organizational safety, welfare and integrity.
  • Printed repair orders, parts invoices, bills and itemized lists to show amount due and collected from customer in cash, check or authorized charge account.
  • Maintained knowledge and understanding of extended service policies to accurately process extended warranty payments for repair orders.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Performed cash, card and check transactions to complete customer purchases.
  • Recorded amounts received and prepared cash reports of daily transactions to verify against cash-on-hand.
  • Processed refunds and exchanges in accordance with company policy.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Set up new sales displays each week with fresh merchandise.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Identified and resolved discrepancies and errors in customer accounts.

Concession Stand Attendant

St. Bernard Parish Government
Chalmette, LA
05.2022 - 08.2022
  • Consistently provided friendly service to promote better customer engagement.
  • Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
  • Handled cash and processed payments, sorting bills, and maintaining records of transactions.
  • Communicated stand offerings and answered guest questions regarding orders.
  • Monitored inventory and notified management of deficiencies or shortages.
  • Maintained high standards of customer service in high-volume, fast-paced operations.
  • Maintained clean, organized workspace according to operational standards.
  • Used cash register to tender change and process cash and credit card payments.
  • Prepped food items for later use to save staff time during busy hours.
  • Managed refreshment stand and food concessions at public gatherings, sporting events and concerts.
  • Maintained clean and tidy service area by scrubbing and polishing counters, steaming tables and cleaning glasses and dishes.
  • Filled out daily shift log to record amount of food prepared, used and leftover.
  • Accurately operated cash register to process customer payments.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.

Education

No Degree - Pre-Veterinary Medicine

LSU
Baton Rouge
05.2027

High School Diploma -

Chalmette High School
Chalmette, LA
05.2023

Skills

  • Answering Customer Questions
  • Training Junior Team Members
  • Money Handling
  • Business Opportunity Development
  • Administrative Duties
  • Accounts Payable and Accounts Receivable
  • Complaint Handling and Resolution
  • Financial Transactions
  • Stock Replenishment
  • Customer Satisfaction
  • Customer Service
  • Cash Register Operations

Timeline

Guest Services Cashier

Audubon Institute (Audubon Zoo)
03.2023 - 08.2023

Concession Stand Attendant

St. Bernard Parish Government
05.2022 - 08.2022

No Degree - Pre-Veterinary Medicine

LSU

High School Diploma -

Chalmette High School
Victoria Jones