Lorie Burnham
Apache Junction
Summary
Hardworking, friendly and dependable customer service representative with 35 years of experience helping an extensive range of individuals. Strong focus on taking care of each customer's individual needs and representing the company I work for in a positive light. Team player concentrated on supporting co-workers and creating a positive work environment. Dedicated employee with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
31
31
years of professional experience
Work History
Respite Care Provider
All Aboard
12.2023 - Current
- Improved respite care quality by developing and implementing individualized care plans.
- Enhanced patient comfort with compassionate and attentive support during daily activities.
- Provided safe environments for patients, addressing potential hazards and maintaining cleanliness in living spaces.
- Collaborated with families and healthcare teams to address patient needs effectively.
Associate Team Leader
H&R Block
12.2022 - Current
- Manage appointments
- Make calls for the calling campaign
- File clients' paperwork
- Track and record progress of the branch
- Scan and organize electronic paperwork for clients
- Assist Tax Preparers with various duties
Homemaker
08.1992 - Current
- Manage and track all bills and finances for a large household
- Schedule various appointments and events
- Create and follow a specific budget
- Effectively communicate with a broad range of professionals in multiple mediums
Customer Service Representative
HMA
04.2023 - 12.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Skills
CPR Certified
First Aid Certified
Title 9 Certified
Accounting
Bookkeeping
Organization
Multi-tasking
People person
Secretarial
Professional
Hard working
Dependable
Accomplishments
- Bookkeeping
- Organization
- Multi-tasking
- People person
- Secretarial professional
- Hard working
- Dependable
Timeline
Respite Care Provider
All Aboard
12.2023 - Current
Customer Service Representative
HMA
04.2023 - 12.2023
Associate Team Leader
H&R Block
12.2022 - Current
Homemaker
08.1992 - Current