LORIE BUTLER
Tallahassee,FL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a Customer Service Executive to the next level.
Overview
3
3
years of professional experience
Work History
Customer Service Captain
Cvs
01.2022 - Current
- Developed strong relationships with clients, leading to increased loyalty and repeat business.
- Provided personalized assistance to customers by understanding their individual needs and preferences.
- Successfully navigated challenging situations involving disgruntled customers by remaining calm under pressure and employing superior problem-solving abilities.
- Identified potential sales opportunities during customer interactions, forwarding leads to appropriate sales representatives for followup.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with empathy and professionalism.
- Handled escalated issues with diplomacy and tact, working closely with customers to achieve satisfactory resolutions.
- Took ownership of customer issues and followed problems through to resolution.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Dog Walker
Self-Employment
01.2022 - Current
- Cleaned up after dogs and properly disposed of waste to keep community clean and free of potential hazards.
- Built trust with clients by consistently maintaining clear communication regarding their pets'' needs and progress.
- Delivered peace of mind for clients by providing regular updates and photos of their pets during walks.
- Adapted walking routines according to weather conditions to ensure the safety of all pets under my care.
- Safeguarded client homes while picking up or dropping off pets, ensuring doors were locked upon departure.
- Assisted in reducing separation anxiety in pets by offering consistent companionship during owner absences.
- Provided dogs with exercise and fresh air to promote dog health.
Adult Care Provider
Self-Employment
01.2021 - 12.2021
- Oversaw daily living tasks such as meal preparation, laundry, and housekeeping to maintain a clean and welcoming environment.
- Ensured safety and comfort, performing routine checks on patients throughout day.
- Enhanced patient well-being by providing compassionate and attentive care tailored to individual needs.
- Reduced caregiver stress for families by offering reliable support and assistance with daily activities.
- Assisted with personal hygiene tasks, maintaining dignity and respect while promoting self-care abilities when possible.
- Provided medication management, ensuring timely administration of prescribed medications and monitoring for potential side effects.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted patients with self-administered medications.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Laundered items changed sheets and made bed to keep patients' bedroom clean.
Cafeteria Server/Sales
Tallahassee Memorial Hospital
07.2021 - 09.2021
- Performed daily setup and breakdown of serving stations, ensuring all necessary items were stocked and available for use.
- Improved overall dining experience by attentively addressing customer inquiries regarding ingredients, allergens, or nutritional information.
- Managed cash transactions accurately while maintaining a professional demeanor with customers.
- Demonstrated flexibility by willingly taking on additional responsibilities during peak times or when staff shortages occurred, contributing to overall team success.
- Supported kitchen staff during peak hours, expediting orders for timely service delivery to customers.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
Education
Certification First Aid & CPR - First Aid, CPR
American Red Cross
Tallahassee, FL12.2014
Some College (No Degree) - Computer Information Systems W/CCNA
Lorain County Community College
Lorain, OHCertification State Tested Nurse Aide - State Tested Nurse Aide
State of Ohio Nurse Aide Class
Milan, OH02.2007
Some College (No Degree) - Office Administration
Stark State College of Technology
N. Canton, OHSome College (No Degree) - Marketing Management
Youngstown State University
Youngstown, OHPetty Officer 3rd Class/Secret Clearance -
United States Naval Air Station
Agana, Guam05.1994
High School Diploma -
Beaver Local High School
East Liverpool, OH05.1993
Skills
- Office Administration
- Data Entry
- Time Management
- Records Retention
- Switchboard
- Internet Research
- Computer diagnostic repair
- Graphic Design
- Windows 95-current
- Microsoft Office 95-365
- Exceptional communication
- Innovative thinking
- Professionalism and Etiquette
- Delegation and prioritization
- Excellent Problem-Solving
- Excellent time management
- Decision-Making
- Cash Handling
- Relationship Building
- Handling Escalations
- Deadline-oriented
- Work Prioritization
- Customer-focused
- Meticulous attention to detail
- Complaint resolution
- Exceptional telephone etiquette
- Administrative Support
- Call Monitoring
- Continuous Improvement
- Customer Retention
- Telemarketing expertise
- Persuasive
- Negotiation expert
- Information Security
- Loss Prevention
- Shipping, receiving
- Technical Support
- Sales expertise
- Honest and Trustworthy
- Punctual and Reliable
- Excellent Communication
- Flexible Schedule
- Medication Administration
- Documentation and Recordkeeping
- Attention to Detail
- Problem Identification
- Critical Thinking
- Housekeeping Duties
- Equipment Disinfection
- Inventory Management
- Supply Unloading and Storage
- Appointment Scheduling
- Materials Ordering
Volunteer Experience
- United Way, Tallahassee, FL, Mentoring
- United Way, Tallahassee, FL, Reading Pals
- Way FM, Tallahassee, FL, Mercy Me Christian Concert Stage Helper
- Way FM, Tallahassee, FL, Casting Crowns Christian Concert Merch Sales
- Way FM, Tallahassee, FL, Big Church Night Out Christian Concert Merch Sales
- K-Love, Tallahassee, FL, Matthew West Christian Concert Merch Sales
- Scholastic Warehouse, Tallahassee, FL, Warehouse Worker
- Leon County Schools, Tallahassee, FL, Book fairs
- Leon County Schools, Tallahassee, FL, Chaperone
- Leon County Schools, Tallahassee, FL, Nursing aide
- State of Florida GAL Agency, Tallahassee, FL, Setup and deploy new laptops for the GAL network. 125 laptops
- Girl Scouts, Tallahassee, FL (Chaperone, cookie sales)
References
- Cathy & Jim Mitchell, 850.212.2107
- Doris Frink, 850.766.6817
Timeline
Customer Service Captain
Cvs
01.2022 - Current
Dog Walker
Self-Employment
01.2022 - Current
Cafeteria Server/Sales
Tallahassee Memorial Hospital
07.2021 - 09.2021
Adult Care Provider
Self-Employment
01.2021 - 12.2021
Certification First Aid & CPR - First Aid, CPR
American Red Cross
Some College (No Degree) - Computer Information Systems W/CCNA
Lorain County Community College
Certification State Tested Nurse Aide - State Tested Nurse Aide
State of Ohio Nurse Aide Class
Some College (No Degree) - Office Administration
Stark State College of Technology
Some College (No Degree) - Marketing Management
Youngstown State University
Petty Officer 3rd Class/Secret Clearance -
United States Naval Air Station
High School Diploma -
Beaver Local High School