Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lorie Contreras

Pecos,TX

Summary

Energetic Office Manager equipped to support day-to-day operational functions.Focuses on attentively assisting office staff and customers and identifying opportunities for improvements. I also have certificates from courses taken through UDEMY.I work well with others and willing to learn new skills. I also happen to be bilingual.

Overview

30
30
years of professional experience

Work History

Office Manager

Jetta Operating Company
03.2014 - Current
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
  • Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.

Bank Teller/Bookkeeper

TransPecos Banks
05.2002 - 02.2014
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Processed customer transactions promptly, minimizing wait times.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Counted and packaged currency and coins.
  • Provided exceptional customer service, resulting in increased client retention and loyalty.
  • Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
  • Provided customer records, account statements and copies of checks.
  • Increased efficiency within the teller line by sharing best practices among colleagues, leading to shorter wait times for customers.
  • Placed orders for customer checks and verified starting numbers.
  • Assisted customers in opening new accounts, facilitating a smooth onboarding process for new clients.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Assisted customers with banking needs and inquiries.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Processed applications for new accounts.

Sales Clerk

Western Package
02.1997 - 04.2002
  • Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
  • Developed strong relationships with customers, driving repeat business and loyalty.
  • Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
  • Kept front check out area clean and organized for efficient service.
  • Collaborated with team members to achieve store sales targets and improve overall performance.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Assisted in organizing store displays for maximum visibility and attractiveness to potential buyers.
  • Efficiently restocked shelves during shifts, keeping merchandise levels consistent for seamless shopping experiences across all departments within the store.
  • Handled returns or exchanges professionally, minimizing negative experiences for customers while adhering to company policies.
  • Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
  • Opened and closed store by balancing cash registers and receipts.
  • Addressed customer inquiries and resolved issues promptly, resulting in positive feedback and increased trust.
  • Scanned merchandise and bagged using appropriate strategies for different items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Daycare Worker

Pecos Learning Center
08.1994 - 03.1997
  • Improved daycare environment by maintaining cleanliness, organization, and safety standards consistently.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Assisted in creating a nurturing atmosphere by actively engaging with children through play, conversation, and care routines.
  • Meticulously sanitized toys and play equipment.
  • Distributed food, napkins, and beverages in preparation for snack time.
  • Encouraged good behaviors using positive reinforcement methods.
  • Managed daily routines efficiently while ensuring smooth transitions between activities for minimal disruption in the daycare setting.
  • Maintained child-friendly environment with access to outdoor activities.
  • Increased parent satisfaction with regular communication about their child''s progress and daily experiences.
  • Supported child development by implementing age-appropriate learning activities tailored to individual needs.
  • Encouraged children to develop healthy social and emotional skills.
  • Assisted in potty training and other daily hygiene activities to support child development.
  • Monitored children's activities to verify safety and wellbeing.
  • Read stories, sang songs and facilitated creative play.

Education

High School Diploma -

Pecos High School
Pecos, TX
05.1988

Skills

  • Customer Service
  • Organizational Skills
  • Office Administration
  • Customer Relations
  • Clear oral/written communication
  • Mail handling
  • Scheduling
  • Strong Work Ethic
  • Excellent time management skills
  • Approachable
  • Positive
  • Friendly
  • Cash counting
  • Cash Drawer Balancing
  • Filing

Timeline

Office Manager

Jetta Operating Company
03.2014 - Current

Bank Teller/Bookkeeper

TransPecos Banks
05.2002 - 02.2014

Sales Clerk

Western Package
02.1997 - 04.2002

Daycare Worker

Pecos Learning Center
08.1994 - 03.1997

High School Diploma -

Pecos High School

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Lorie Contreras