Lorie Green
Tallahassee
Summary
Dynamic professional with a proven track record, excelling in customer service and cash transaction processing. Recognized for enhancing store efficiency and training new associates. Detail-oriented in inventory management, consistently resolving customer inquiries and complaints, ensuring high satisfaction and operational excellence.
Overview
11
11
years of professional experience
Work History
Lead Sales Associate/Key Holder
Dollar General Market
Sopchopp
06.2024 - 07.2025
- Operated cash register and processed customer transactions efficiently.
- Maintained a clean and organized store environment for shoppers.
- Trained new associates on store policies and customer service standards.
- Received shipments, signed off on packages and documented incoming items in computer system.
- Resolved customer complaints in a timely manner while maintaining company standards of quality and service.
- Processed payments and returned receipts, cash, coin and cards to customers.
- Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges.
Administrative Assistant
Express Employment Professionals
Tallahassee
08.2023 - 02.2024
- Maintained organized filing systems for easy access to documents and records.
- Responded to inquiries via phone and email, providing excellent customer service support.
- Collaborated with team members to improve office procedures and workflow efficiency.
- Handled office supplies inventory, ensuring timely reordering of essential items.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
Accounts Payable Clerk
Waste Pro
Tallahassee
08.2021 - 06.2023
- Processed vendor invoices using accounting software for timely payments.
- Reviewed and verified expense reports for accuracy and compliance.
- Assisted in month-end closing procedures by reconciling accounts payable.
- Maintained organized records of all transactions and vendor communications.
- Coordinated with vendors to resolve payment discrepancies and inquiries.
- Communicated effectively with internal departments regarding payment issues.
- Maintained accounts payable files and records in an organized manner.
Call Center Representative
Waste Pro
Tallahassee
07.2017 - 08.2021
- Managed customer inquiries regarding waste collection and recycling services.
- Resolved billing issues and service complaints promptly and professionally.
- Collaborated with team members to improve service delivery processes.
- Assisted in training new representatives on company policies and procedures.
- Escalated complex issues to supervisors for further resolution when necessary.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Updated customer accounts, addresses and contact information within call management databases.
Customer Care Specialist
Xerox
Tallahassee
05.2014 - 06.2017
- Provided exceptional customer support through various communication channels.
- Resolved complex customer inquiries and issues efficiently and effectively.
- Collaborated with team members to improve service processes and workflows.
- Maintained high satisfaction score by consistently resolving first-call issues.
- Offered suggestions for new features that would improve the overall experience with our products and services.
Education
High School Diploma -
Wakulla High School
Crawfordville, FL06-1995
Skills
- Customer service
- Cash transaction processing
- Inventory management
- Sales transaction processing proficiency
- Payment processing
- Detail-oriented data management
Timeline
Lead Sales Associate/Key Holder
Dollar General Market
06.2024 - 07.2025
Administrative Assistant
Express Employment Professionals
08.2023 - 02.2024
Accounts Payable Clerk
Waste Pro
08.2021 - 06.2023
Call Center Representative
Waste Pro
07.2017 - 08.2021
Customer Care Specialist
Xerox
05.2014 - 06.2017
High School Diploma -
Wakulla High School