Lorie Hall
Sweetwater,TN
Summary
Dynamic and reliable professional with extensive experience at Roane Medical Center as a Phlebotomist, excelling in patient care and data accuracy. Demonstrated strong problem-solving skills and attention to detail, enhancing patient satisfaction through compassionate service and efficient specimen handling. Committed to maintaining high standards of safety and cleanliness in all environments.
Overview
16
16
years of professional experience
Work History
Camp Store Associate
Yarberry Campground
03.2023 - 10.2025
- Assisted customers with product inquiries and recommendations.
- Maintained cleanliness and organization of sales floor and stock areas.
- Operated point-of-sale systems for efficient transaction processing.
- Stocked shelves and ensured accurate product placement and labeling.
- Supported inventory management through regular stock checks and replenishment.
- Learned company policies and procedures to enhance customer service experience.
- Adapted quickly to changing store environments and customer needs.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
- Maintained tidy and organized store to comply with cleanliness standards.
- Handled cash register operations accurately, balancing drawers at the end of each shift.
- Answered questions about store policies and addressed customer concerns.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Streamlined store operations by organizing merchandise displays and restocking shelves promptly.
- Answering phone and taking reservations
Phlebotomist
Roane Medical Center
03.2020 - 02.2025
- Collected blood samples using appropriate venipuncture techniques to ensure patient safety and comfort.
- Maintained accurate patient records and sample documentation to support laboratory processes.
- Utilized electronic medical record systems for efficient data entry and retrieval of patient information.
- Adhered to infection control protocols to minimize risk during blood collection procedures.
- Trained new staff on proper phlebotomy techniques and best practices for specimen handling.
- Implemented quality assurance measures to improve accuracy in blood sample processing and testing.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Packaged and shipped specimens to central lab daily.
- Used personal protective equipment correctly to protect coworkers and patients.
- Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
Caregiver
Access Program
10.2009 - 01.2020
- Provided compassionate support to individuals with diverse needs, enhancing overall quality of life.
- Assisted clients with daily living activities, promoting independence and dignity in care.
- Developed individualized care plans tailored to client preferences and requirements.
- Collaborated with healthcare professionals to ensure effective communication and continuity of care.
- Implemented safety protocols, ensuring a secure environment for clients and staff.
- Trained new caregivers on best practices in patient care and organizational policies.
- Monitored client progress and reported changes to appropriate team members for timely interventions.
- Advocated for clients' needs, facilitating access to resources and services within the community.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted patients with self-administered medications.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
- Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
Education
Graduate Certificate - Phlebotomy
Roane State Community College
Crossville, TNHigh School Diploma - General Studies
Onsted High School
Onsted, MI06.1979
Skills
- Customer service
- Customer assistance
- Cash handling accuracy
- Attention to detail focus
- Organization
- Problem-solving acumen
- Team collaboration
- Active listening techniques
- Inventory control
- Store cleanliness maintenance
- Cash register operation
- Flexible schedule adaptability
- Basic math skills application
- Returns and exchanges handling
- Patience and empathy demonstration
- Computer literacy fundamentals
- Payment processing
- Stock replenishment efficiency
- Product display
- Safety oversight
- Merchandise display creativity
- Adherence to store policies
- Conflict resolution
- Friendly and helpful
- Reliable and responsible
- Honest and dependable
- Flexible hours
- Cash handling
- Adaptable and flexible
- Creative thinking
- Goal driven
- Staff support
- Decision-making
- Basic mathematics
- Store opening and closing
- Building customer loyalty
- Register opening and closing
Timeline
Camp Store Associate
Yarberry Campground
03.2023 - 10.2025
Phlebotomist
Roane Medical Center
03.2020 - 02.2025
Caregiver
Access Program
10.2009 - 01.2020
Graduate Certificate - Phlebotomy
Roane State Community College
High School Diploma - General Studies
Onsted High School