Lorie Harris
Detroit,MI
Summary
Driven and adaptable professional with a proven track record at H&R Block Tax Svc, excelling in fast-paced environments through exceptional teamwork, critical thinking, and organizational skills. Enhanced customer satisfaction and streamlined operations, demonstrating a commitment to excellence and continuous improvement. Expert in leveraging computer skills and effective communication to achieve results and exceed goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
CSP
H&R Block Tax Svc
02.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Strengthened communication skills through regular interactions with others.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Deli Cook
Kroger
12.2021 - Current
- Maintained a clean and organized workspace to ensure efficient production and adherence to food safety standards.
- Reduced wait times for customers by quickly preparing made-to-order dishes without sacrificing quality or presentation standards.
- Streamlined prep processes by creating an effective workflow that reduced preparation time without compromising product quality.
- Trained new staff members on proper cooking techniques, equipment usage, and safety protocols to maintain consistent performance levels across the team.
- Contributed to cost control measures by minimizing ingredient waste through careful portioning practices during food preparation.
- Fostered a positive work environment through teamwork, open communication, and constructive feedback among staff members.
- Reduced food waste by accurately forecasting ingredients needed for daily menu items and adjusting orders accordingly.
- Expedited order fulfillment during peak hours by prioritizing tasks efficiently and working closely with other team members for support.
- Increased sales volume through consistent upselling of specialty items while maintaining a professional demeanor at all times.
- Successfully managed inventory by conducting regular audits of supplies and placing timely orders as needed.
- Consistently maintained food temperatures within safe ranges by monitoring cooking equipment settings throughout the day.
- Collaborated with team members to provide exceptional customer service and high-quality products, leading to increased customer satisfaction.
- Improved overall efficiency by multitasking in various roles such as cashier, cook, or stocker when necessary.
- Assisted in maintaining a well-stocked deli case by replenishing items as needed and rotating products to ensure freshness.
- Operated and maintained grills, fryers and other cooking equipment.
- Trained new team members on kitchen operations and safety protocols.
- Performed daily food preparation tasks by chopping, slicing and dicing various food and ingredients.
- Restocked stations and supplies during slower periods between rushes.
- Developed deep understanding of menu items and ingredients.
- Followed recipes and cooking techniques for consistent results.
- Checked freshness and quality of ingredients.
- Monitored food temperatures for proper cooking and safe consumption.
- Prepared meals according to customer specifications.
- Worked closely with other kitchen staff to facilitate timely completion of orders.
Education
GED -
GED
No Degree - Psychology
W.C.C.C
Detroit, MISkills
- Customer Service
- Flexible and Adaptable
- Excellent Communication
- Computer Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Problem Resolution
Timeline
CSP
H&R Block Tax Svc
02.2023 - Current
Deli Cook
Kroger
12.2021 - Current
GED -
GED
No Degree - Psychology
W.C.C.C
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