Lorie Hess
Barberton,OH
Summary
Skilled in processing returned merchandise with background in retail and logistics management. Possess strong problem-solving, organizational, and communication skills vital for handling customer returns efficiently. Demonstrated ability to improve return processes by identifying patterns and suggesting practical solutions. Noteworthy for improving customer satisfaction rates due to efficient handling of returned merchandise.
Overview
2023
2023
years of professional experience
Work History
(MRP) Merchandise Returns Processing
Signet Jewelers
Akron, OH
02.2017 - 05.2022
- Processed returns to shop or back to vendor. I’ve also flexed into many departments, including (QC) quality control, inspecting new products before shipment. I have also worked E-commerce getting orders processed and boxed for customers.
- Inspected returned merchandise to determine whether it met the company's standards for return.
- Identified defective products and recorded details of any damage or missing items.
Receptionist
K&S hair design
Copley, Ohio
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Performed data entry tasks into various computer systems accurately and promptly.
- Responded to inquiries from internal staff members regarding office operations issues such as mail delivery or office equipment maintenance.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
Education
Medical Transcription Certification
Chase School of Medical Transcription
Hudson Ohio05-2002
Skills
- Shipping and receiving
- Barcode scanning
- Shipping procedures
- Stockroom housekeeping
- Product handling
- Package inspection
- Refunds processing
- Multitasking
- Time management abilities
- Process transactions
- Training development aptitude
Timeline
(MRP) Merchandise Returns Processing
Signet Jewelers
02.2017 - 05.2022
Receptionist
K&S hair design
Medical Transcription Certification
Chase School of Medical Transcription