Lorie Hollis
Summary
- Degreed professional with over 25 years' sales and management experience.
- Demonstrates high level of administrative competence.
- Initiates and establishes personal growth and development.
- Encourages individual growth and development of employees.
- Utilizes a variety of analytical techniques.
- Consistently demonstrates strong dynamic leadership.
- Effectively applies progressive management principles.
- Excels in supervision and leadership of personnel on all levels.
- Is consistently a vital contributor to success of businesses.
- Constructs a climate to provide motivation, participation and opportunities fostering employee initiatives.
- Seeking a position in Sales/ Marketing that will utilize my education, experience and abilities to provide continual growth and profitability.
Overview
39
39
years of professional experience
Work History
Publisher/Owner
Sophisticated Woman Magazine
10.2018 - 08.2023
- Implemented cost-saving measures while maintaining the highest level of product quality.
- Established clear communication channels among team members to facilitate collaboration on projects with tight deadlines.
- Increased readership with targeted marketing strategies and engaging content development.
- Expanded distribution channels by negotiating contracts with new partners and vendors.
- Collaborated with external agencies for targeted advertising campaigns that drove subscriber growth.
- Monitored industry trends staying ahead of competitors through continuous improvement in publishing techniques.
- Coordinated cross-functional efforts between editorial, design, production, marketing, sales departments ensuring a cohesive workflow from ideation to final product delivery.
Area Manager
Pelican Pages
10.2011 - 11.2015
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
- Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.
Media Account Specialist
Sunshine Media
06.2013 - 10.2014
- Followed all company policies and procedures to deliver quality work.
- Developed strong client relationships through consistent communication and attentive service.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Oversaw daily operations of a busy office environment, ensuring tasks were completed efficiently and accurately.
- Built and managed relationships with key clients and partners to drive growth.
- Enhanced team productivity by streamlining processes and implementing time-saving strategies.
Media Account Rep
Pelican Pages
05.2009 - 05.2013
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
- Assisted in training new hires and offered ongoing support to help them reach their full potential.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
Account Representative
Konica Minolta Business Solutions
06.2008 - 04.2009
- Sold copiers and software products
- Responsibilities: Cold calling and scheduling appointments as well as installing Copiers, Fax Machines and Software etc.
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
- Assisted clients in navigating complex financial and legal processes to reduce risks.
- Kept detailed records of customer interactions for optimal traceability.
- Implemented customized account plans to meet individual client needs.
- Managed a portfolio of multiple accounts, ensuring timely delivery of products and services while maintaining strong relationships with clients.
- Analyzed accounts for delinquencies and other ongoing issues.
- Developed presentations showcasing product offerings tailored specifically to individual client needs, driving interest in our services furthering the closing process effectively.
- Contacted customers to assess satisfaction and current needs.
Regional Vice President
Olan Mills Mobile Division
10.2000 - 03.2009
- Created and developed mobile vintage division
- Created photography sequence
- Developed sales program
- Managed marketing and special promotions
- Traveled nationwide incorporating vintage in studios.
- Led a team of district managers, ensuring consistent communication and collaboration for overall business success.
- Managed financial performance by setting budgets, monitoring expenses, and identifying areas for improvement.
- Increased regional sales by developing and implementing strategic sales plans.
- Developed innovative solutions for complex client needs, securing long-term contracts and driving revenue growth.
- Directed hiring and development of [Number] management staff to drive improvements to [Area].
- Strengthened relationships with key clients by providing exceptional customer service and support.
- Expanded the company''s presence in new territories, establishing valuable partnerships and increasing market penetration.
Owner/Operator
Glamour Shots on the go: franchise
02.1997 - 09.2000
- Helped to create a Mobile franchise for Glamour Shots
- Purchased franchise license to market sell and conduct photography events throughout Mississippi, Louisiana, Alabama area
- Created Glamour photography and special posing
- Developed sales packages and procedures
- Hired and train sales and photography
- Supervised and oversee all aspects of business
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Consulted with customers to assess needs and propose optimal solutions.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
Area Manager/Marketing Specialist
Olan Mills Glamour Studio
12.1991 - 01.1997
- Managed and directed a staff of over 40
- Interviewed and trained top talent in all aspects of cosmetology, fashion, merchandising, marketing, and sales
- Has managed as many as 15 studios at one time
- Through motivational skills and proven sales ability I was able to increase sales and volume.
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
- Transformed underperforming teams into productive, profitable teams.
Asst. Manager/Photo Sales
Oak Gallery
10.1989 - 11.1991
- Recruiting business Photographed Senior portraits and overseen school dancing
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Real estate Agent
G Gardner
07.1989 - 04.1990
- Communicated with clients to understand property needs and preferences.
- Advised clients on market conditions and property value for informed decision-making.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Maintained connections with clients to encourage repeat business and referrals.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.
Sales/Photographer
Olan Mills, Inc.
10.1984 - 06.1989
- Developed innovative marketing strategies, which resulted in a higher client base.
- Contributed to company growth by identifying potential areas of expansion, such as new services or market segments for targeting.
- Boosted sales revenue by implementing creative photography packages and upselling additional products.
- Streamlined workflow processes for faster turnaround times and improved productivity levels.
Education
Realtor
Donaldson Real Estate
2601 N Hullen St, Metairie LA 7000209.2023
Realtor
Donaldson Real Estate
01.1985
Business Management
East Jefferson High School
01.1983
Skills
- Online Advertising
- Print Production
- Creative Direction
- Marketing campaigns
Additional Information
I am sending you my resume in hopes of a response. I would be very interested in talking with you to learn more about your company.
Training
- Zenger Miller, 25 Units
- Dean Basshamer, Super Supervisor
- Peter Leftkowiftz, World Class Marketing, Dallas, TX
Timeline
Publisher/Owner
Sophisticated Woman Magazine
10.2018 - 08.2023
Media Account Specialist
Sunshine Media
06.2013 - 10.2014
Area Manager
Pelican Pages
10.2011 - 11.2015
Media Account Rep
Pelican Pages
05.2009 - 05.2013
Account Representative
Konica Minolta Business Solutions
06.2008 - 04.2009
Regional Vice President
Olan Mills Mobile Division
10.2000 - 03.2009
Owner/Operator
Glamour Shots on the go: franchise
02.1997 - 09.2000
Area Manager/Marketing Specialist
Olan Mills Glamour Studio
12.1991 - 01.1997
Asst. Manager/Photo Sales
Oak Gallery
10.1989 - 11.1991
Real estate Agent
G Gardner
07.1989 - 04.1990
Sales/Photographer
Olan Mills, Inc.
10.1984 - 06.1989
Realtor
Donaldson Real Estate
Realtor
Donaldson Real Estate
Business Management
East Jefferson High School
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