Lorie Hornick
Axton,VA
Summary
Accomplished Store Manager with a proven track record at Family Dollar, enhancing store operations and elevating customer service standards. Expert in staff management and training, adept at multitasking and organization. Achieved significant improvements in employee performance and customer satisfaction through effective problem-solving and outstanding communication skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Store Manager
Family Dollar
02.2021 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
Assistant Manager
Family Dollar
07.2014 - 02.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
Retail Sales Clerk
World of Pets
09.2010 - 03.2014
- Assisted customers by answering questions and fulfilling requests.
- Helped customers complete purchases, locate items.
- Answered questions about store policies and addressed customer concerns.
C.N.A
Country Manor Nursing Home
02.2006 - 07.2010
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Personal Care Home Administrator
Country Manor Nursing Home
02.2006 - 03.2010
- Managed budgets effectively by monitoring expenses closely and identifying opportunities for cost savings without compromising quality of care.
- Optimized facility operations by developing and implementing efficient procedures, resulting in reduced costs and increased effectiveness.
- Developed comprehensive policies and procedures for staff to follow in order to maintain high standards of resident care.
- Enhanced staff performance through ongoing training, evaluations, and professional development opportunities.
Education
High School Diploma -
Richland High School
Johnstown, PAC.N.A
Johnstown Vo Tech
Johnstown, PASkills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
- Training and mentoring
- Store Opening and Closing
- Team Leadership
- Outstanding communication skills
- Shift Scheduling
- Employee Training
- Staff Management
Timeline
Store Manager
Family Dollar
02.2021 - Current
Assistant Manager
Family Dollar
07.2014 - 02.2021
Retail Sales Clerk
World of Pets
09.2010 - 03.2014
C.N.A
Country Manor Nursing Home
02.2006 - 07.2010
Personal Care Home Administrator
Country Manor Nursing Home
02.2006 - 03.2010
High School Diploma -
Richland High School
C.N.A
Johnstown Vo Tech
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