Lorie Lee Allen
Dunn,NC
Summary
With over 21 years of experience in the IT industry, I am an energetic self-starter excelling in serving customers and my organizational peers. I have consistently delivered exceptional results by leveraging strong interpersonal skills, while using my deep understanding of the industry. I am passionate about providing top-notch customer service, building long-lasting relationships, and exceeding customer expectations. I am seeking new opportunities to utilize my extensive experience and contribute to the success of a dynamic organization.
Overview
22
22
years of professional experience
Work History
Museum Coordinator
Dunn Area History Museum
04.2024 - Current
- Greet visitors warmly and provide tours of our well maintained, privately funded museum
- Receive, photograph, catalog, research, and prepare newly acquired objects for display
- Conceive and implement new marketing and fundraising ideas to drive interest, attendance, and donations
- Engage with the local Tourism Board to promote and market the museum and other current city events
- Upon arrival, I worked to develop an accurate database of all items on display donated or on loan; prior to my arrival, nothing was automated or digitally recorded
- Plan and conduct special research projects in all areas of local history, resulting in the development of a series of newspaper articles, fundraising events, and exhibits
- Assist in cataloging and maintaining detailed documentation of all Museum assets
- Report to and serve as secretary to the Museum Board of Directors
IT Infrastructure Specialist
Converge Technology Solutions
05.2023 - 09.2023
- Worked on this newly formed team to provide Internal sales support for the IBM line of business for nationwide Converge locations
- Maintained detailed and accurate records in preparation for routine IBM business partner audits
- Coordinated with IBM and distributor to register opportunities to maximize internal profits and provide customer incentives
- Assisted the Inside Sales Coordinators and Sales Reps in the preparation of customer quotes and other communications, as needed
- Engaged with all sales personnel to build rapport and loyalty
Inside Sales Coordinator
Yorel/Corus360/Converge Technology Solutions*
03.2003 - 05.2023
- Engaged clients through exceptional service, support, effective communication and interpersonal skills, which helped to develop lasting relationships
- Provided positive impressions to welcome existing, new, and potential customers
- Prioritized daily workflows, inbound calls, quotes and sales-related inquiries using strong organizational skills and an eye for detail
- Used CRM software to maintain detailed contact logs and account records
- Researched customer issues and helped find the appropriate internal support to implement those solutions that proved to be efficient and effective for the customer
- Worked with sales management to verify pricing discounts and customer details in order to prepare quotes, registrations, incentives, and RFP responses
- Processed customer orders and resolved questions and concerns regarding products, pricing and availability
- Conducted follow-up calls or emails to assess customer satisfaction and resolve concerns, serving as a liaison between the customer and the Converge team
- *Yorel Integrated Solutions was purchased by Corus360 in 2013. Corus360 was then purchased in 2013 by a newly formed company that would eventually become Converge Technology Solutions. Overall duties were the same from 2003 (Yorel) to the Spring of 2023 (Converge).
Education
Bachelor of Science (B.S.) -
Meredith College
Raleigh, NC05.1995
Skills
- Customer oriented
- Exceptional customer service
- Problem Solver
- Multitasker
- Reliable, dependable
- Friendly and outgoing
- Energetic self-starter
- Excellent interpersonal skills
- Organizational Skills
- Adaptability and Flexibility
- Professional demeanor
- Time Management
- Service oriented
- Task prioritization
- Conflict resolution
- Goal oriented
- Complex Problem-solving
- Superb time management
- Excellent written and oral communication skills
- Teamwork and collaboration
Timeline
Museum Coordinator
Dunn Area History Museum
04.2024 - Current
IT Infrastructure Specialist
Converge Technology Solutions
05.2023 - 09.2023
Inside Sales Coordinator
Yorel/Corus360/Converge Technology Solutions*
03.2003 - 05.2023
Bachelor of Science (B.S.) -
Meredith College
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