Lorie McMahon
Marblehead,MA
Summary
Seeking a position where 30+ years of team building, relationship building, and organizational skills will be used to promote, build, and contribute to the goals and improve sales and company revenue. Authorized to work in the US for any employer Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
39
39
years of professional experience
Work History
Manager
Follett Higher Education Group
07.2001 - 05.2022
- 20+ years of successful team, store, and product management
- Consistently met sales budgets, profitability, and gross margin goals
- Executed and developed business strategies, identified opportunities to drive sales, increase customer satisfaction, and expand store traffic
- Excellent visual merchandising ability to utilize store footprint to drive sales and increase foot traffic
- Strong relationship management skills working cross-functional with all departments, including Admissions, President's Council, Athletics, all Academic departments.
- Created and maintained successful social media platforms to promote, market, and drive sales
- Managed all aspects of talent management including recruiting, training, coaching, onboarding, staff development, and scheduling
- Owned all back-office functions, including purchase order processing, receiving, supply and merchandise ordering, loss prevention
- Managed controllable cost to ensure profitable ROI
- Accomplished multiple tasks within established timeframes
- Maintained professional, organized, and safe environment for employees and patrons
- Cross-trained existing employees to maximize team agility and performance
Retail Store Manager
Learning Express
09.1995 - 12.2000
- Hired, Supervised, trained, mentored, all staff
- Developed and maintained staff schedules to support store needs
- Maintained proper inventory levels to ensure product availability from ordering, stocking.
- Purchasing of merchandise-frequent visits to showrooms, trade shows, worked with sales representatives to have new products available to our customers.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Optimized store displays and appearance via strategic merchandising.
Dining Room Manager
Rinaldo's Restaurant
06.1987 - 09.1993
- Oversaw all front of the house operations for a successful restaurant
- Responsibilities included recruitment,hiring, training, scheduling of all dining, bar, and hosting staff
- Took special reservations and planned restaurant accommodations with kitchen and front of house staff.
- Provided excellent customer service to all guests
- Used prior skills/experience when needed (bartending/waitressing)
- Maintained ordering of all operational supplies,
- Processed opening and closing duties, banking, credit card reconciliation, payroll processing.
Manager
Sneakers Restaurant
09.1983 - 06.1987
- Oversaw all front of the house operations for a successful restaurant
- Responsivity included recruitment,hiring, training, scheduling off all dining, bar, and hosting staff
- Provided excellent customer service to all guest
- Used prior skills/experience when needed (bartending/waitressing) when needed
- Maintained ordering of all operational supplies,
- Processed opening and closing duties, including banking, credit card reconciliation, payroll processing.
Skills
Store Management Experience
- Organizational skills
- Operations Management
- Forecasting
- Employee orientation/onboarding
- Bookkeeping/invoice processing
- Inventory control
- Budgeting
- Customer Service
- Time Management
- Staff Management
- Strategic planning
- Creative merchandising
- Business administration
Timeline
Manager
Follett Higher Education Group
07.2001 - 05.2022
Retail Store Manager
Learning Express
09.1995 - 12.2000
Dining Room Manager
Rinaldo's Restaurant
06.1987 - 09.1993
Manager
Sneakers Restaurant
09.1983 - 06.1987
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