Summary
Overview
Work History
Education
Skills
Timeline
Awards
Generic

Lorie Norman

New Orleans,LA

Summary

Seasoned Whole Foods Market team member with extensive retail experience in order writing, team training, and accounting, actively pursuing a Store Scanning Specialist position. Possesses in-depth knowledge of company-specific programs and applications, including Candy Cane, DVO, STAR, SODA, and Infohub. Proven ability to enhance operational efficiency and foster a collaborative team environment. Committed to delivering exceptional service and maintaining high standards of quality within the store.

Overview

26
26
years of professional experience

Work History

Whole Body Order Writer

Whole Foods Market
12.2021 - Current

Places department orders daily by required deadlines using company specific programs (Candy Cane) to insure proper fill rates and control as few out of stocks as possible while adhering to SOQ compliance.
Audits inventory levels daily to insure accurate inventory levels. Keeps INF levels under required percentage.
Builds displays and maintains sets adhering to required planograms.
Performs constant tag maintenance and audits to insure pricing accuracy and prints tags and and signs as needed using SLAW program.

Maintains purchase order logs by reconciling purchase orders to orders received and investigates any discrepancies.
Maintains target margin and achieves positive comps to last years sales.
Keeps purchasing budgets in line and monitors other budgets, such as spoilage.
Achieves target sales of approximately $48-60K weekly, depending on seasonal variances.
Verifies product received and pursues credits from vendors as needed.
Maintains and organizes backstock and complies with limited pack-out program.
Performs daily task lists and guided cycle counts.
Stocks product received and maintains department quality standards according to SOP standards.
Participates in quarterly inventories.

Consistently meets or exceeds performance metrics by prioritizing tasks effectively and staying organized in a fast-paced environment
Always provides the best guest service possible, anticipate their needs at all times.


Whole Body Backup Order Writer

Whole Foods Market
12.2016 - 12.2021
  • Places department orders daily by required deadlines using company specific programs (In Store Ordering Tool, IRMA) to insure proper fill rates and controls as few out of stocks as possible.
  • Maintains purchase order logs by reconciling purchase orders to orders received and investigates any discrepancies.
  • Maintains target margin and achieves positive comps to last years sales.
  • Keeps purchasing budgets in line and monitors other budgets, such as spoilage.
  • Achieves target sales of approximately $28-30K weekly, depending on seasonal variances.
  • Verifies product received and pursues credits from vendors as needed.
  • Maintains backstock and keeps backstock percentage under 3%.
  • Stocks product received and maintains department quality standards according to SOP standards.
  • Always provides the best guest service possible, anticipates their needs at all times

Whole Body Team Trainer

Whole Foods Market
07.2014 - 01.2021
  • Trained all new departmental new hires and insured all training was completed to compliance.
  • Trained all existing departmental team members when new training modules are released and insures compliance in Cornerstone.
  • Followed and advised employees on company and departmental standard operating procedures.
  • Attended all team trainer meetings and training courses.

Whole Body Team Member

Whole Foods Market
09.2012 - 12.2016
  • Provides excellent guest service and anticipates their needs.
  • Learns about and educates others about the products we sell in our department.
  • Stocks product as it is received.
  • Maintains departmental standards in regards to neatness and cleanliness and according to OTS compliance.
  • Builds displays as needed.
  • Makes signs and requests tags through STAR as needed.
  • Maintains temp logs and worklist logs.

Specialty Team Member

Whole Foods Market
07.2010 - 09.2012
  • Sold products specific to the Specialty department, which included coffee, cheese, beer and wine and gained knowledge of these products.
  • Cut cheese, stocked beer and wine as needed.
  • Worked at coffee bar, which included taking orders, making drinks, and running cash register.
  • Maintained cleanliness standards of all equipment and maintained logs at coffee bar.
  • Provided excellent guest service and answered all questions about products as asked.

Store Accountant

Whole Foods Market
09.2001 - 03.2006
  • Conducted accounts payable by processing up to 75 invoices a day to product vendors using Peoplesoft.
  • Audited all expenses in the general ledger and investigated any discrepancies, correcting any miscodings or other errors.
  • Reviewed all expense budgets and advised management on the maintenance of those budgets through preparation of budget reports.
  • Conducted inventory monthly and sent all final inventory numbers to the corporate office.
  • Conducted Accounts receivable for store accounts used by outside businesses and collected payments for those accounts by required due dates.
  • Reviewed all bank deposits and statements and investigated any discrepancies, audited safe balances, and prepared daily bank deposits as needed.
  • Assisted Loss Prevention with any investigations regarding theft.
  • Obtained all licenses required for the store to operate on the city and local level.
  • Held classes for new buyers on store and company financials and classes for new hires on financial programs and stock options.
  • Won the All Star Award in Accounting for the Whole Foods Market Southwest Region in 2006.

Coffee/Tea Buyer

Whole Foods Market
12.1999 - 09.2001
  • Placed department orders daily by required deadlines using company specific programs to insure proper fill rates and control as few out of stocks as possible.
  • Maintained purchase order logs by reconciling purchase orders to orders received and investigate any discrepancies.
  • Maintained target margin and achieved positive comps to last years sales.
  • Achieved target sales depending on seasonal variances.
  • Verified product received and pursued credits from vendors as needed.
  • Conduct inventory monthly and researched any gross margin variances.
  • Sought out new products from vendors and participated in buy ins and forward buying to insure good product margins and new, exciting products to lift departmental sales.
  • Assisted with cheese or other departmental buying as needed.

Education

Bachelor of Arts -

University of New Orleans
New Orleans, LA
12.1999

Skills

  • Meticulous attention to detail
  • Consistently reliable
  • Strong Organization
  • Self Directed
  • Skilled in multi-tasking
  • Analytical thinker
  • Deadline oriented
  • Proficient in data entry, data integrity, Excel, and Outlook

Timeline

Whole Body Order Writer

Whole Foods Market
12.2021 - Current

Whole Body Backup Order Writer

Whole Foods Market
12.2016 - 12.2021

Whole Body Team Trainer

Whole Foods Market
07.2014 - 01.2021

Whole Body Team Member

Whole Foods Market
09.2012 - 12.2016

Specialty Team Member

Whole Foods Market
07.2010 - 09.2012

Store Accountant

Whole Foods Market
09.2001 - 03.2006

Coffee/Tea Buyer

Whole Foods Market
12.1999 - 09.2001

Bachelor of Arts -

University of New Orleans

Awards

Won the All Star Award in Accounting for the Whole Foods Market Southwest Region in 2006