Summary
Overview
Work History
Skills
Custom
References
Timeline
Generic

Lorie Owen

Box Elder,SD

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

6
6
years of professional experience

Work History

Office Staff/ Cleaning

Medford/Gold Hill KOA
Central Point, Oregon
07.2025 - 08.2025
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Completed day-to-day duties accurately and efficiently.

Assistant Manager

Ephrata RV Park & Campground
Ephrata, WA
09.2024 - 07.2025
  • Assisted in daily operations of RV park and campground facilities.
  • Coordinated guest check-ins and check-outs efficiently.
  • Managed reservations using property management software.
  • Supported maintenance staff in addressing park upkeep needs.
  • Communicated with guests to ensure satisfaction and resolve issues.
  • Trained new staff on customer service protocols and park policies.
  • Monitored supplies and assisted in inventory management tasks.
  • Managed customer service inquiries and complaints in a timely manner.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Ensured compliance with safety regulations and company policies.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Recruited and trained new employees to meet job requirements.

Assistant store manager

Goodwill
Buckeye, Arizona
04.2019 - 10.2022
  • Assisted in managing daily store operations and team schedules.
  • Provided excellent customer service and resolved customer inquiries promptly.
  • Supported inventory management by organizing stock and conducting audits.
  • Trained new employees on store policies and procedures effectively.
  • Collaborated with the store manager to implement promotional displays.
  • Monitored sales floor activities to ensure a positive shopping experience.
  • Maintained cleanliness and organization of the sales area consistently.
  • Assisted in processing transactions at the cash register accurately.
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Handled scheduling for store shifts to achieve adequate staffing.
  • Ensured compliance with all safety regulations throughout the store premises.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Maintained inventory by checking merchandise to determine levels.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Assisted in recruiting efforts by interviewing candidates for open positions in the store.
  • Maintained accurate records of all transactions, stock levels and employee performance metrics.
  • Maintained a safe working environment by enforcing safety regulations.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Delegated work to staff, setting priorities and goals.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Prepared staff work schedules and assigned team members to specific duties.

Skills

  • Property management
  • Conflict resolution
  • Team supervision
  • Inventory management
  • Sales optimization
  • Scheduling coordination
  • Effective communication
  • Staff training
  • Problem solving
  • Attention to detail
  • Computer skills
  • Customer relations
  • Organization
  • Critical thinking
  • Verbal communication
  • Basic math
  • Decision-making
  • Multitasking Abilities
  • Calm under pressure
  • Microsoft Word
  • Recordkeeping

Custom

  • My Employment at Medford/Gold Hill KOA was a temporary job, filling in for team member that left.
  • My Employment at Ephrata RV Park & Campground was a 6 month contract, I stayed for 10 months.

References

References available upon request.

Timeline

Office Staff/ Cleaning

Medford/Gold Hill KOA
07.2025 - 08.2025

Assistant Manager

Ephrata RV Park & Campground
09.2024 - 07.2025

Assistant store manager

Goodwill
04.2019 - 10.2022

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Lorie Owen