Lorie Owen
Rogers,AR
Summary
Performance-driven Vice President with 26 years of experience aligning systems with business requirements, policies and regulatory requirements. Passionate about applying excellent organization and communication skills to manage and lead teams. Results-oriented individual well-versed in interfacing and consulting on business processes to drive results based on sound overall business judgment.
Overview
25
25
years of professional experience
Work History
Vice President of Mortgage
TEXAR Federal Credit Union
03.2020 - 01.2024
- Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
- Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Collaborated with senior management to develop strategic initiatives and long term goals.
- Negotiated high-value contracts that maximized profitability while mitigating risks for the organization.
- Established performance goals for department and provided methods for reaching milestones.
- Identified opportunities to improve business process flows and productivity.
- Leveraged technology to automate workflows and streamline processes, resulting in increased productivity and cost savings across the organization.
- Increased company growth through collaboration with sales and marketing departments.
- Directed marketing strategies to increase brand awareness, generate leads, and grow market share within highly competitive industries.
- Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives.
- Represented organization at industry conferences and events.
- Supported operations management, sales, and marketing efforts to increase revenue and overall financial health.
- Reviewed and reconciled general ledger accounts for monthly and year-end reports.
MLO II
Red River Federal Credit Union
05.2013 - 03.2020
- Educated borrowers on various loan products, enabling them to make informed decisions about their financial futures.
- Improved efficiency within the office by implementing new organizational systems for tracking loan progress and documentation.
- Managed a pipeline of loans, maintaining constant communication with borrowers throughout the entire process to ensure successful closings.
- Collaborated with underwriters to ensure smooth processing and approval of mortgage applications.
- Mentored junior loan officers in sales techniques and client service best practices, contributing to a positive team culture.
- Advised borrowers on strategies for improving credit scores in preparation for future home purchases or refinancing opportunities.
Mortgage Manager
Texar Federal Credit Union
07.2004 - 05.2013
- Implemented policies and procedures that reduced errors in underwriting, resulting in fewer declined loans and increased revenue.
- Improved loan processing efficiency by streamlining mortgage application procedures and implementing new software tools.
- Spearheaded initiatives aimed at boosting employee morale and retention within the department through targeted training sessions and team-building activities.
- Collaborated with internal audit teams to ensure compliance with federal and state regulations while minimizing risk exposure for the organization.
- Implemented targeted marketing campaigns aimed at attracting new business from specific demographics or industries, resulting in increased loan volume.
- Presented monthly reports to executive management, highlighting key metrics such as loan volume, delinquency rates, and overall portfolio performance.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Developed strategic plans for day-to-day financial operations.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
Universal Service Specialist
Fort Knox Federal Credit Union
01.2003 - 12.2004
Vault Teller/Loan Processor
East Texas Professional Credit Union
08.1998 - 12.2000
Education
Texarkana College
Texarkana, TXElizabethtown Community College
ElizabethtownPikes Peak Community College
Colorado Springs, COSkills
- Critical Thinking
- Complex Problem-Solving
- Decision-Making
- Strategic Planning
- Process Improvement
- Coaching and Mentoring
- Company guidelines
- Rules and regulations
- Project Management
- Profit Objectives
Additional Information
Efficient with Microsoft Office
Registered NMLS
Delegated Underwriter
Timeline
Vice President of Mortgage
TEXAR Federal Credit Union
03.2020 - 01.2024
MLO II
Red River Federal Credit Union
05.2013 - 03.2020
Mortgage Manager
Texar Federal Credit Union
07.2004 - 05.2013
Universal Service Specialist
Fort Knox Federal Credit Union
01.2003 - 12.2004
Vault Teller/Loan Processor
East Texas Professional Credit Union
08.1998 - 12.2000
Texarkana College
Elizabethtown Community College
Pikes Peak Community College
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