Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

LORIE PRATT

Tampa,FL

Summary

Experienced Office Management and Administration Professional experienced in optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical, and reliable support specialist and leader who blends advanced organizational, technical, and business acumen. Works effectively with cross-functional teams to ensure operational and service excellence.

Overview

11
11
years of professional experience
1
1
Certification

Work History

LEAD IMPLEMENTATION ANALYST

MetLife
01.2023 - 01.2024
  • Lead the group benefits implementation project, ensuring compliance and accuracy using Livelink and CMOD.
  • Oversaw document development across project workstreams to create internal control statements per compliance and regulatory standards.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Worked effectively in fast-paced environments.
  • Resolved problems, improved operations and provided exceptional service.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Offered input for complex documents to support client-ready final versions.
  • Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
  • Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
  • Communicated and explained business requirements to team members to understand and implement functional demands.
  • Managed multiple projects simultaneously, prioritizing tasks effectively to meet deadlines and exceed expectations.
  • Developed comprehensive training materials to ensure a smooth transition and adoption of new systems.
  • Improved system efficiency by analyzing and implementing software solutions for clients.
  • Provided ongoing support post-implementation, ensuring seamless transitions for users while addressing any concerns promptly.

Office Manager

A Kids Place of Tampa Bay
05.2023 - 08.2023
  • Managed the day-to-day operations and human resources aspects of this nonprofit agency.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry employees.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Launched quality assurance practices for each phase of development
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Developed detailed plans based on broad guidance and direction.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
  • Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.

LEAD OFFICE FACILITIES COORDINATOR/HR

Wells Fargo Insurance Services
01.2013 - 01.2022
  • Supported HR Manager in onboarding, terminations, and employee relations, ensuring smooth transitions.
  • Served as point of contact for internal and external customers seeking support and information.
  • Communicated with general managers and facility teams regarding upcoming repairs and projects.
  • Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean, and functional environment.
  • Directed vendors, facilities staff, and service providers as required to create efficient and non-disruptive work environment.
  • Scheduled, coordinated and supervised all facility-related tasks and activities to monitor performance.
  • Built relationships with vendors and contractors to support timely and cost-effective services.
  • Defined and coordinated preventative maintenance plans to support longevity of facility systems and equipment.
  • Conducted regular facility inspections to identify repair needs or improvements.
  • Collaborated with other departments to foster efficient use of facility space and resources.
  • Managed and coordinated all facilities maintenance and repair projects within time and budget constraints.
  • Assisted with meetings and conference room reservations.
  • Enforced compliance with applicable health, safety and environmental regulations to reduce risks.
  • Provided support and services related to mail and deliveries.
  • Collaborated with contractors, vendors and stakeholders to support on-time projects completion.
  • Updated tracking system monitoring facilities-related materials, supplies and equipment.
  • Developed and oversaw budgets for facilities and worked within cost restraints.
  • Oversaw building automation system and monitored HVAC, security and audio-visual systems, maintaining functionality of equipment.
  • Established and maintained relationships with external vendors for prompt restocking of needed items and supplies.
  • Maintained facility grounds, equipment, and safety compliance.
  • Negotiated contracts with vendors to obtain favorable and cost-effective terms and conditions.
  • Ordered, maintained and distributed supplies and inventory.
  • Created and implemented operational policies, processes and procedures to keep facilities running smoothly.
  • Prepared reports and schedules with accuracy.
  • Reviewed and oversaw construction and renovation projects.
  • Coordinated smooth transitions during office relocations by planning logistics and overseeing the move process from start to finish.
  • Conducted periodic assessments of existing facility conditions, identifying opportunities for improvement and initiating appropriate actions.
  • Collaborated with cross-functional teams on facility projects, leading to improved work environments and increased productivity.
  • Enhanced communication between departments by developing a centralized system for submitting maintenance requests and tracking progress.
  • Managed subcontractors effectively while following up on their work ensuring successful completion according to project timelines.
  • Evaluated vendor contracts to ensure optimal service levels while maintaining cost control measures.
  • Streamlined work order processes to increase response time and enhance customer satisfaction.
  • Improved facility efficiency by implementing preventive maintenance programs and coordinating with vendors for timely repairs.
  • Ensured safety compliance by conducting regular inspections, identifying potential hazards, and implementing corrective actions.
  • Assisted in the development of emergency preparedness plans, ensuring staff was trained in proper procedures during critical situations.
  • Managed budget for facilities operations, ensuring cost-effective allocation of resources and minimizing expenses.
  • Performed routine maintenance tasks to maintain a clean, safe, and attractive environment for all building occupants.
  • Maintained accurate records of equipment warranties, service agreements, and necessary documentation to ensure prompt resolution of issues when needed.
  • Established strong relationships with local authorities ensuring adherence to codes/regulations while facilitating efficient permit acquisition.
  • Enhanced visitor experience by improving signage and information accessibility throughout facility.
  • Coordinated with cleaning staff to maintain high standards of cleanliness and hygiene.
  • Streamlined inventory management for maintenance supplies, reducing unnecessary expenditures.
  • Coordinated with vendors for timely maintenance services, ensuring operational efficiency.
  • Coordinated emergency response drills, enhancing preparedness for potential incidents.
  • Developed and maintained comprehensive facility management database, improving record-keeping accuracy.
  • Negotiated contracts with service providers to secure cost-effective solutions for facility.
  • Oversaw installation of energy-efficient lighting, contributing to cost savings and sustainability goals.
  • Managed room booking system to optimize space usage and accommodate all meeting needs.
  • Enhanced facility safety by conducting regular inspections and identifying hazards.
  • Liaised with IT department to ensure reliable tech support for all facility operations.
  • Ensured compliance with health and safety regulations, maintaining a safe environment for all staff.
  • Facilitated workspace reconfigurations to support team expansions and project requirements.

Education

MBA - Science of Business Management

Everest University - Tampa
Tampa, FL
01.2014

B.A. - Science of Business Management

Florida Metropolitan University
Tampa, FL
01.2011

Skills

  • HRIS-ATS(UKG Pro-Bamboo HR-Workday)
  • Attention to detail
  • Administrative Skills
  • Operations
  • Employee Benefits
  • New Hire Orientation
  • Human Resources Support
  • Employee Onboarding
  • Employee Relations
  • Multitasking Abilities
  • Time management abilities
  • Employee Benefits
  • Microsoft Office and DocuSign
  • GoogleDocs

Certification

440, CUSTOMER SERVICE REPRESENTATIVE, 2013-01-01, Present, The Florida Department of Financial Services

Timeline

Office Manager

A Kids Place of Tampa Bay
05.2023 - 08.2023

LEAD IMPLEMENTATION ANALYST

MetLife
01.2023 - 01.2024

LEAD OFFICE FACILITIES COORDINATOR/HR

Wells Fargo Insurance Services
01.2013 - 01.2022

MBA - Science of Business Management

Everest University - Tampa

B.A. - Science of Business Management

Florida Metropolitan University

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