Lorie Rahn
Ellabell,GA
Summary
Proven track record in enhancing guest experiences and streamlining operations, as demonstrated at CreekFire RV Resort & Campground. Expert in customer service and data entry, I excel in team collaboration and problem-solving, significantly improving operational efficiency. Achieved a notable increase in customer satisfaction scores through innovative strategies and attention to detail.
Overview
28
28
years of professional experience
Work History
Front Desk Receptionist
CreekFire RV Resort & Campground
08.2022 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Provided basic technical support for front office equipment, minimizing downtime.
- Organized and maintained files and records to ensure up-to-date documentation.
Housekeeping Manager
Fairfield
01.2009 - 12.2010
- Worked with front desk to respond promptly to all guest requests.
- Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
- Communicated repair needs to maintenance staff.
- Managed staff of Number housekeepers.
- Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Investigated customer complaints promptly, seeking timely resolutions to maintain positive guest experiences throughout their stay at the hotel.
- Managed team productivity and workflow to exceed quality standards.
- Completed schedules, shift reports, and other business documentation.
- Improved overall cleanliness scores with thorough inspections and prompt corrective actions as needed.
Assistant Manager
Shoe Show
02.2006 - 11.2007
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Cashier
Sears
06.2001 - 06.2003
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Snack Bar Manager
Paulding Bowling Center
06.2000 - 06.2001
- Continuously updated knowledge of industry trends to remain competitive within the marketplace.
- Coordinated special events promotions, leading to increased foot traffic and revenue generation during targeted periods.
- Implemented portion control guidelines that contributed towards reducing food waste levels significantly while maintaining consistency among servings sizes across all products offered at the snack bar.
- Developed innovative marketing strategies to attract new customers and increase overall sales.
- Boosted employee retention rates through proactive communication, recognition of achievements, and fostering a positive work environment.
- Successfully launched new menu items, drawing on customer feedback and market trends to drive increased sales.
- Streamlined inventory management for reduced waste and improved profitability.
- Enhanced team morale by providing regular training, feedback, and incentives for outstanding performance.
Cashier
Dollar General
10.1998 - 12.2000
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Payroll Clerk
BellSouth Telecommunications
08.1997 - 01.1999
- Updated employee files with new details such as changes in address or salary levels.
- Responded to employee inquiries to clarify payroll issues regarding wages, deductions and taxes.
- Maintained employee confidence and protected payroll operations by keeping information confidential.
- Maintained payroll information by calculating, collecting, and entering data.
- Processed new hire paperwork and documents.
- Processed W-2s, 1099s and other year-end reports to remain in compliance with state and federal laws.
- Ensured accurate payment distribution for employees by diligently reviewing timecards and attendance records.
- Assisted new hires with onboarding paperwork related to direct deposit setup, tax forms, and benefit enrollment.
- Maintained confidentiality of employee records and payroll information.
- Verified timekeeping records and handled any discrepancies with employees.
Shipping and Receiving Manager
Savannah Cinnamon
06.1996 - 12.1998
- Operated forklifts, lift trucks, and hand trucks to move items around warehouse.
- Optimized warehouse layout for efficient product flow from receiving to shipping areas, minimizing wasted time in transit between locations.
- Pulled, verified, and packaged items for shipment.
- Managed inventory control with meticulous attention to detail, ensuring accurate stock levels.
- Prepared shipping documents and invoices, processed payments, and fielded client questions.
- Created effective communication channels between warehouse staff, management, and customers to address concerns promptly and maintain smooth operations.
Education
Accounting
Savannah High
Savannah, GASkills
- Attention to detail
- Listening skills
- Time management
- Customer service
- Cash handling
- Telephone etiquette
- Data entry
- Team collaboration
- Problem-solving skills
- Administrative skills
- Hospitality services
- Complex Problem-solving
- Guest relations
- Skilled in Software
- Mail sorting
Timeline
Front Desk Receptionist
CreekFire RV Resort & Campground
08.2022 - Current
Housekeeping Manager
Fairfield
01.2009 - 12.2010
Assistant Manager
Shoe Show
02.2006 - 11.2007
Cashier
Sears
06.2001 - 06.2003
Snack Bar Manager
Paulding Bowling Center
06.2000 - 06.2001
Cashier
Dollar General
10.1998 - 12.2000
Payroll Clerk
BellSouth Telecommunications
08.1997 - 01.1999
Shipping and Receiving Manager
Savannah Cinnamon
06.1996 - 12.1998
Accounting
Savannah High
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