Lorie Sanchez
El Paso,TX
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
7
7
years of professional experience
Work History
Assistant General Manager
Crave
12.2023 - Current
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
Server
HMS Host International
11.2017 - 12.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Checked guests' identification before serving alcoholic beverages.
Bartender
Sage Hospitality
01.2017 - 08.2017
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Consistently met or exceeded sales targets by upselling premium products without compromising guest satisfaction.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Education
High School Diploma -
El Paso High School
El Paso, TX05.1995
Skills
- Staff Management
- Inventory Control
- Operations Management
- Staff Development
- Training and development background
- Customer Retention
- Customer Service
Languages
Spanish
Native or Bilingual
Timeline
Assistant General Manager
Crave
12.2023 - Current
Server
HMS Host International
11.2017 - 12.2023
Bartender
Sage Hospitality
01.2017 - 08.2017
High School Diploma -
El Paso High School
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