Lorie Simons
Vacaville,CA
Summary
Committed to generating new business and maintaining good relationships with clients. Meticulous and diligent professional offering 20 years background monitoring account performance, analyzing business performance and assisting distributors, private owned businesses, and end users by meeting sales expectations and providing excellent customer relationships. Proficient in JDE , Sales Force and SAP.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Customer Account Manager
BARRY CALLEBAUT
03.2020 - Current
- Manage over 60 Gourmet and FM accounts on West Coast
- Ensured compliance with company policies and procedures by consistently adhering to established guidelines for processing orders, handling customer information, and resolving disputes.
- Supported sales team/customer by providing up-to-date information on product availability, enabling them to better serve with accurate delivery
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Boosted sales revenue by identifying customer needs and recommending solutions to better service.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Collaborated with cross-functional teams to optimize the overall customer experience.
- Delivered exceptional service by consistently meeting or exceeding performance metrics for quality, speed, and accuracy.
- Streamlined communication processes for improved efficiency in handling customer inquiries.
- Collaborated closely with other departments like Marketing, Sales, and Supply Chain Management in order to drive seamless operations that ultimately benefit the end-user experience.
- Attended monthly and bimonthly calls with customer , sales support and sales team to build a strong collaborative relationships..
- Ensured compliance with company policies and procedures by consistently adhering to established guidelines for processing orders, handling customer information, and resolving disputes.
- Supported sales team by providing up-to-date information on product availability, enabling them to better serve clients with accurate delivery estimates.
Distributor Service Representative
Treasury Wine Estates
10.2011 - 06.2019
- Streamlined distribution processes for improved efficiency and reduced delivery times.
- Increased customer satisfaction by providing exceptional service and support to distributors.
- Addressed any complaints or issues swiftly, demonstrating a commitment to excellent customer service.
- Surpassed sales targets consistently through effective account management strategies.
- Contributed to revenue growth by identifying new sales opportunities by offering alternatives to meet OTIF .
- Maintained positive relationships with customers to promote continued business opportunities.
- Maintained records of sales and customer information to support accuracy.
Wine Club/Direct Sales Representative
Mumm Napa Winery
02.2004 - 08.2011
- Delivered compelling sales presentations that highlighted key features and benefits of products or services, resulting in increased conversion rates.
- Provided comprehensive product training to new hires, contributing to their rapid integration into the sales team.
- Met customers in homes and businesses to discuss and demonstrate products.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Maximized revenue potential with strategic upselling techniques tailored to individual customer needs.
- Strengthened brand presence by organizing and participating in promotional events, trade shows, and presentations.
- Boosted sales performance by developing and executing targeted marketing strategies.
Education
No Degree - Marketing Certificate
San Francisco State University
San Francisco, CA10.2019
Bachelor of Science - Business Administration And Management
St Marys of Moraga
Moraga, CA02.2002
Skills
- Client Relationship Building
- Performance Tracking
- Revenue Generation
- Sales tactics
- CRM proficiency
- Account Servicing
- Problem-Solving
- Time Management
- Attention to Detail
- Flexible and Adaptable
- Dependable and Responsible
- Multitasking Abilities
- Critical Thinking
- Organizational Skills
Locations
WINE ESTATES, SF, 1899
Certification
- [Area of certification] Training - [Timeframe]
Timeline
Customer Account Manager
BARRY CALLEBAUT
03.2020 - Current
Distributor Service Representative
Treasury Wine Estates
10.2011 - 06.2019
Wine Club/Direct Sales Representative
Mumm Napa Winery
02.2004 - 08.2011
No Degree - Marketing Certificate
San Francisco State University
Bachelor of Science - Business Administration And Management
St Marys of Moraga