Dedicated, self-motivated professional possessing excellent communication, interpersonal, and organizational skills with a talent for gaining trust and confidence with others.
Overview
23
23
years of professional experience
Work History
Case Manager
Gateways Community Services
09.2021 - Current
Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
Conducted thorough assessments of clients' situations, identifying issues, goals and necessary interventions.
Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
Coordinated essential services for clients, resulting in improved overall well-being and self-sufficiency.
Monitored clients' progress and tracked client services to provide crisis interventions.
Direct Support Professional
Opportunity Networks
08.2019 - 09.2021
Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
Assisted disabled clients to support independence and well-being.
Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
Improved client self-sufficiency through teaching essential skill such as, meal preparation, housekeeping, and financial management.
Adapted support approaches based on individual client preferences, fostering increased trust and rapport over time.
Teacher
JFNH Preschool
09.2001 - 06.2019
Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Designed dynamic lesson plans based on student interests.
Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
Continuously pursued professional development opportunities such as workshops or conferences to stay current in educational trends.
Supported student physical, mental, and social development using classroom games and activities.
Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
After-School Program Director
New Morning Scools
08.2011 - 04.2019
Enhanced student engagement by developing and implementing innovative after-school programs.
Improved overall student performance by providing targeted academic support in core subjects.
Boosted parent satisfaction by maintaining open communication channels and hosting regular meetings to discuss progress.
Established an inclusive environment where all students felt welcome and valued, fostering a sense of belonging among participants.
Implemented a comprehensive staff professional development plan, ensuring continuous improvement and growth in program quality.
Created fun, age-appropriate activities for school-age children.