ADP
Lorie Sotelo
Temecula,California
Summary
Successful at efficiently handling client inquiries, billing and administrative tasks. Familiar with contracts and other documents affecting billing processes. Prepares professional, polished statements, and business correspondence. Knowledgeable about preparing invoices, processing payments and pursuing past-due balances. Well-versed in accurately coding different types of bills for clear recordkeeping and tracking. Team-oriented, dependable and performance-driven. Goal-oriented recruiting professional motivated to achieve demanding targets under tight deadlines. Proficient in developing and overseeing diverse candidate pipelines, marketing plans and advertising strategies. Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management. Resourceful Account Manager with excellent client oversight, issue resolution, and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
11
11
years of professional experience
Work History
HR Executive/ Billing Clerk
CISCRP
04.2024 - Current
- Researched and analyzed human resources trends and best practices to drive corporate policy changes and optimize business performance.
- Stimulated employee engagement, loyalty, and commitment to values and culture of company,
- Assisted with writing job postings and job descriptions for boards.
- Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Provided updates on HR policy changes to employees to satisfy compliance and state laws.
- Structured compensation and benefits according to market conditions and budget demands.
- Interviewed potential hires, negotiated salaries and benefits and performed reference checks.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Handled account payments and provided information regarding outstanding balances.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
HR Generalist/Senior Recruiter
Spar Group
10.2023 - 03.2024
- Planned and managed recruitment activities for new hires using strategic personnel, staffing, and position management practices.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Generated and analyzed reports to monitor employee engagement and attrition trends.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Researched and resolved billing discrepancies to enable accurate billing.
- Liaised between management and employees to deliver conflict resolution, alleviate problems, and interpret compensation and benefits policies.
- Reviewed and screened applicant resumes to identify qualified candidates.
Account Manager
Aflac,
- Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
- Reviewed billing problems, researched issues, and resolved concerns.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
- Compiled and analyzed data for review by senior management of loan loss reports to measure portfolio performance.
HR Generalist Recruiter
Quotient Technology Inc
05.2019 - 09.2021
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes, and talent management.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Researched and resolved billing discrepancies to enable accurate billing.
- Worked with multiple departments to check proper billing information.
- Collaborated with customers to resolve disputes.
- Utilized various software programs to process customer payments.
- Audited and corrected billing and posting documents for accuracy.
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
Talent Coordinator- Recruiter
Matrix Providers
- Coordinated talent acquisition at Matrix Providers
- Implemented innovative recruitment strategies
- Revolutionized recruitment at Matrix Providers, introducing cutting-edge strategies
- Streamlined talent acquisition process, enhancing efficiency and candidate quality
- Coordination of recruitment events, ensuring optimal outcomes
- Elevated Matrix Providers' hiring quality by refining recruitment protocols
- Enhanced candidate vetting process, raising the bar for talent at Matrix Providers
- Forecasted recruitment trends, positioning Matrix Providers as an industry leader.
Recruiter / HR Generalist
Rayus Radiology
- Leveraged applicant tracking system to support workflow, maintain processes, and drive sourcing and hiring decisions
- Identified top talent and managed candidates throughout hiring process, from initial contact through offer acceptance
- Managed full-cycle recruiting for program-level staff across multiple locations
- Sought out and stirred up passive candidates through phone calls, emails, networking, internet searches, and social media
- Planned and managed recruitment activities for new hires using strategic personnel, staffing, and position management practices
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes, and talent management
- Liaised between management and employees to deliver conflict resolution, alleviate problems, and interpret compensation and benefits policies.
HR Generalist/Senior Recruiter
ISS Facility Services/
01.2018 - 12.2018
- Managed recruitment by posting positions, sourcing, interviewing, and extending offers
- Leveraged applicant tracking system to support workflow, maintain processes, and drive sourcing and hiring decisions
- Identified top talent and managed candidates throughout the hiring process, from initial contact through offer acceptance
- Partnered with hiring managers to attract, source, recruit, and maintain strong candidate pipelines through ongoing engagement, delivery of exceptional service, and leveraging unique personality
- Consulted with business partners on hiring strategies, sourcing strategies, and initiatives aimed at attracting quality talent
- Sought out and stirred up passive candidates through phone calls, emails, networking, internet searches, and social media
- Managed full-cycle recruiting for program-level staff across multiple locations
- Scheduled interviews with management teams
- Screened and pre-interviewed candidates referred for hiring consideration.
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes, and talent management.
- Liaised between management and employees to deliver conflict resolution, alleviate problems, and interpret compensation and benefits policies.
Accounts Payable /Senior HR Recruiter
Management Resource Services
03.2014 - 02.2016
- Managed full-cycle recruitment, ensuring top talent acquisition
- Matched invoices to purchase orders for proper documentation and to facilitate payment.
- Performed daily bank reconciliations, detecting and resolving discrepancies between bank statements and company records.
- Processed and recorded accounts receivable transactions to facilitate prompt collection of customer payments.
- Developed strong client relationships as Account Manager
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Utilized innovative sourcing strategies to attract candidates
- Prepared vendor invoices and processed incoming payments.
- Solved recruitment challenges by implementing new processes
- Streamlined recruitment process, enhancing efficiency and candidate fit
Education
High School Diploma -
Visalia Unified School
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Central Oregon Community College, Bend, OR
Skills
- Recordkeeping
- Relationship Building
- Problem-Solving
- Variance Analysis
- Data Reconciliation
- Auditing procedures
- Reporting management
- Audit Support
- Candidate Sourcing
- Benefits Administration
- Applicant Tracking Systems
- Compensation analysis
- Background Checks
- Employment law knowledge
- Talent Acquisition
- Project Management
- Client Relationship Management
Software
Guardian
Excel
Microsoft Office
Salesforce
Paychex
Workday
SAP
And Several other programs
Timeline
HR Executive/ Billing Clerk
CISCRP
04.2024 - Current
HR Generalist/Senior Recruiter
Spar Group
10.2023 - 03.2024
HR Generalist Recruiter
Quotient Technology Inc
05.2019 - 09.2021
HR Generalist/Senior Recruiter
ISS Facility Services/
01.2018 - 12.2018
Accounts Payable /Senior HR Recruiter
Management Resource Services
03.2014 - 02.2016
Account Manager
Aflac,
Talent Coordinator- Recruiter
Matrix Providers
Recruiter / HR Generalist
Rayus Radiology
High School Diploma -
Visalia Unified School
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Central Oregon Community College, Bend, OR
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