Lorie Stevens
Muldrow
Summary
Results-driven professional with a proven track record in customer service, specializing in organization, safety awareness, surveillance systems, incident documentation, and advanced computer skills. Committed to enhancing client satisfaction through innovative problem-solving and effective communication, consistently analyzing complex situations to deliver tailored solutions for a seamless experience. Passionate about leveraging expertise to foster positive relationships and drive operational excellence, ready to contribute to team success in an entry-level CE position. Prepared to support organizational goals with a dedicated work ethic and exceptional organizational abilities.
Overview
19
19
years of professional experience
Work History
CE Supplies
Arkansas State
03.2025 - Current
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned and adapted quickly to new technology and software applications.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Managed over 30 customer interactions per day.
Surveillance Operator
Choctaw Casino & Resort
05.2007 - 04.2024
- Monitored surveillance footage for suspicious activities and security breaches.
- Operated advanced camera systems to maintain comprehensive site coverage.
- Collaborated with security personnel to ensure rapid incident response.
- Documented incidents and prepared detailed reports for management review.
- Assisted in training new staff on surveillance protocols and procedures.
- Analyzed recorded footage to identify patterns in behavior or activity.
- Maintained logs of daily operations and equipment maintenance activities.
- Observed gaming tables, slots and poker rooms throughout casino via live video feeds.
- Maintained constant communication with other members of the team via radio or telephone while on duty.
- Adhered strictly to established policies and procedures pertaining to privacy rights and protection of confidential information.
- Maintained records of all detected violations or incidents for future reference.
- Documented daily observations and reported any irregularities to the appropriate authorities.
- Utilized advanced video recording systems to capture footage of criminal activity.
- Operated specialized software used in monitoring multiple locations simultaneously.
- Assisted law enforcement personnel with investigations by providing them with relevant footage from surveillance cameras.
- Reviewed previous recordings on a regular basis in order to identify patterns or trends which may indicate possible threats or risks.
- Represented company and testified in court for theft cases by offering factual information about observations.
- Identified suspicious activity through strong understanding of cheating techniques and advantage play methods.
- Monitored and tracked suspicious activities in assigned areas using surveillance equipment.
- Monitored surveillance feeds to detect and report suspicious activities.
- Collaborated with security teams to enhance incident response protocols.
- Analyzed video footage for evidence in investigations and incidents.
- Conducted routine equipment checks to ensure operational readiness of systems.
- Trained new operators on surveillance protocols and system functionalities.
- Implemented process improvements to increase efficiency in monitoring operations.
- Developed detailed reports on security breaches for management review.
- Coordinated with law enforcement during critical incidents to provide necessary support.
- Managed over 50 customer calls per day.
Education
Associate of Science - Human Services
Jefferson Community College
Watertown, NY05-1999
Skills
- Surveillance technology expertise
- Video content analysis
- Incident reporting
- Implementation of security protocols
- Client support
- Proficient in computer applications
- Effective communication
- Effective time management
- Effective organization skills
- Workplace safety awareness
- Skilled in creating technical documentation
- Approachable demeanor
- Reliable and accountable
- Effective multitasking
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved by sorting, labeling, organizing and completing with accuracy and efficiency.
- Achieved saving money through effectively helping with a spreadsheet of costs on a product.
- Documented costs of certain products, quantities and resolved the difference in a meeting which led to saving money and getting what was needed.
Timeline
CE Supplies
Arkansas State
03.2025 - Current
Surveillance Operator
Choctaw Casino & Resort
05.2007 - 04.2024
Associate of Science - Human Services
Jefferson Community College