Lorie Webster
McKinney,TX
Summary
Bilingual customer service professional with outstanding interpersonal and communication skills. Demonstrates proven expertise in resolving issues and negotiating effectively under pressure, while excelling in multitasking. Proficient in Microsoft Office applications and maintains a typing speed of 75 words per minute. Seeking to apply these competencies to enhance customer satisfaction and team collaboration in a corporate and professional setting.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Dog Sitter/Walker
Rover
McKinney, USA
08.2023 - Current
- Provided seamless communication to inform pet owners of visits and pet status.
- Developed strong relationships with pet owners through consistent communication about their pets.
- Delivered excellent service to pet owners to drive repeat business.
- Administered medication to pets according to veterinarian instructions when necessary.
- Provided daily care for pets, including feeding, watering, and administering medication as per owner instructions.
- Earned consistent 5-star rating on Rover.com from all clients.
Agent Producer
Farmers Insurance
Frisco, USA
03.2024 - 12.2024
- Enhanced revenue by presenting various product alternatives to clients.
- Strengthened customer relationships to achieve elevated client retention.
- Increased sales revenue through effective use of phone communication.
- Prospects for new business by following sales leads generated from referrals, networking, marketing, cold-calling, and lead databases.
- Utilized computer systems for tracking, information gathering and and or troubleshooting.
- Provided customer service to clients through phone and email communication.
Sr. Claims Examiner
Broadspire
Dallas, USA
09.2022 - 08.2023
- Conducted thorough investigations to equitably settle advanced claims. Analyzed information from claimants, witnesses, and medical professionals to make informed decisions.
- Participated in meetings with senior management personnel to discuss policy changes related to claims adjudication. Reviewed and evaluated complex insurance claims to determine coverage, liability, and damages.
- Established relationships with external providers such as attorneys, adjusters, and appraisers to facilitate claim resolution processes.
- Supported new team members with thorough mentoring.
Human Resource Coordinator
Big Town Concrete
Dallas, USA
11.2021 - 08.2022
- Resolved personnel issues regarding human resources matters needing clarification, submissions and corrections.
- Coordinated employee onboarding, including orientation sessions and documentation management.
- Developed employee orientation and training programs for new hires.
- Supported leadership in strategic planning and workforce analysis efforts.
- Conducted background checks for potential candidates.
- Advised managers on disciplinary actions when needed.
- Organized employee recognition programs to boost morale among staff members.
- Aligned HR policies with federal and local regulations.
- Maintained HR records, ensuring accuracy and confidentiality of employee data.
- Managed communication regarding employee orientation and open enrollment for benefits.
- Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
Claims Adjuster
Connect Insurance
Plano, USA
05.2021 - 11.2021
- Managed diverse non-standard insurance claims, including collision and comprehensive.
- Handled claims involving multiple coverage issues.
- Provided outstanding customer support following organizational standards.
- Reviewed, evaluated and adjusted claims to promote fair and prompt settlement.
Stay at Home Parent
Stay at home care
McKinney, USA
04.2020 - 05.2021
- Provided home-based education for kids amid Covid-19 related school closures.
Claims Adjuster
The Best Claims Solutions
McKinney, USA
11.2019 - 04.2020
- Served as a temporary contractor for American Claims Management.
- Processed both auto and commercial trucking claims.
- Operated effectively in a remote home office environment.
- Analyzed claims for damages to property and bodily injuries, including those with legal counsel.
- All insured were Mexican Tourists purchasing tourist liability insurance
- Examined coverage questions and liability issues involving Mexican policyholders.
- Project ended as a result of pandemic.
- Negotiated and settled claims according to information presented through reports, research, and data verification.
Agent Producer
Farmers Insurance
McKinney, USA
02.2019 - 11.2019
- Sought out new clients and developed clientele by networking to find new customers. Reconnected with past prospects through outbound communication efforts.
- Developed marketing strategies targeting mortgage lenders, banks, and realtors for referrals.
- Organized networking happy hours and managed tables at golf tournaments.
- Identified opportunities for upselling additional products or services based on customer needs.
- Managed a portfolio clients, providing personalized insurance solutions based on individual needs.
- Consistently hit monthly goals using professional and personal marketing techniques.
Claims Adjuster II
Marriott International Inc
Plano, USA
12.2017 - 10.2018
- Reviewed, evaluated and adjusted claims to promote fair and prompt settlement. Oversaw litigation cases by controlling and directing outside attorneys.
- Regularly join departmental and unit discussions.
- Evaluated performance metrics regularly; suggested modifications where necessary for increased efficiency.
- Gathered information from various third parties to determine claim acceptability.
- Ensured compliance in claim handling by applying state laws and regulations.
- Decreased loss ratios through fair and timely claim processing.
- Engaged in activities fostering collaboration and ongoing quality improvement.
- Organized events bolstering staff participation.
Stay at Home Parent
Stay at home care
McKinney, USA
05.2015 - 12.2017
- Temporary leave from work to nurture and support newborn child.
Claims Analyst
American Airlines
Fort Worth, USA
09.2009 - 05.2015
- Handled both litigated and non-litigated matters across various global venues.
- Collaborated with Counsel through discovery, mediations, and settlement conferences.
- Recommended strategies to address loss patterns, reducing company exposure.
- Conducted airport station visits to educate airline personnel on claims handling and risk management.
- Negotiated settlements with claimants and attorneys to resolve claims efficiently and fairly.
- Maintained accurate records of all claims activities for audit purposes.
- Co-Chair of the Latin Employee Resource Group at Headquarters and DFW Airport. (Two year term)
- Enhanced employee engagement and productivity through leadership development programs.
- Provided leadership and guidance on budgeting decisions to maximize resources available.
- Organized and facilitated board meetings, strategic planning sessions, and annual conferences.
Casualty Claims Rep.
Gallagher Bassett Services
Arlington, USA
07.2008 - 09.2009
- Analyzed third-party and first-party claims (PIP, UM/UIM, Med-Pay) on a nationwide transportation-focused account.
- Identified opportunities for subrogation, evaluating associated liabilities and completing required reports.
- Crafted negotiation tactics for timely settlements.
- Monitored costs related to external legal assistance.
Litigation Specialist
Republic Western Insurance Co
Hurst, USA
11.2007 - 02.2008
- Oversee litigated claims, ensuring deadlines are met and direct counsel effectively.
- Collaborated with local and regional client management to coordinate specific account needs.
- Take part in the coordination of Large Loss field office claims meetings.
- Compiled and delivered detailed reports on time.
- Compiled and updated reports for Home Office about high-authority claims.
Claims Examiner II
Sedgwick CMS
Irving, USA
08.2004 - 11.2007
- Administered and processed a multitude of claims, exceeding 170 in total, across the country.
- Conducted thorough investigations to ascertain responsible parties.
- Strategically oversee daily decision-making for defense attorney.
- Provided detailed reports and requested settlement authorizations promptly.
- Collaborated on addressing strategy, reserve adjustments, and settlement options in monthly sessions.
Education
Some College (No Degree) - Business Administration
COLLIN COLLEGE
Frisco, TXSkills
- Spanish Language Proficiency
- Strong Interpersonal Skills
- Direct Customer Interaction Skills
- Task Management
- Strong Organizational Skills
- Composure in Crisis Situations
- Proficient in Negotiation
- Creative Problem-Solving Skills
- Proficient in Microsoft Office
- Calendar Coordination
- Proficient Typist: 75 Words Per Minute
- Client privacy management
- Written and verbal communication
- Client relationship management
- Command training
- Behavioral management
Certification
- General Lines Agent - Life, Acc., Health & HMO
- General Lines Agent - Property and Casualty
- Adjuster - All Lines
Languages
Spanish
Professional
English
Professional
Affiliations
- Volunteer
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Agent Producer
Farmers Insurance
03.2024 - 12.2024
Dog Sitter/Walker
Rover
08.2023 - Current
Sr. Claims Examiner
Broadspire
09.2022 - 08.2023
Human Resource Coordinator
Big Town Concrete
11.2021 - 08.2022
Claims Adjuster
Connect Insurance
05.2021 - 11.2021
Stay at Home Parent
Stay at home care
04.2020 - 05.2021
Claims Adjuster
The Best Claims Solutions
11.2019 - 04.2020
Agent Producer
Farmers Insurance
02.2019 - 11.2019
Claims Adjuster II
Marriott International Inc
12.2017 - 10.2018
Stay at Home Parent
Stay at home care
05.2015 - 12.2017
Claims Analyst
American Airlines
09.2009 - 05.2015
Casualty Claims Rep.
Gallagher Bassett Services
07.2008 - 09.2009
Litigation Specialist
Republic Western Insurance Co
11.2007 - 02.2008
Claims Examiner II
Sedgwick CMS
08.2004 - 11.2007
- General Lines Agent - Life, Acc., Health & HMO
- General Lines Agent - Property and Casualty
- Adjuster - All Lines
Some College (No Degree) - Business Administration
COLLIN COLLEGE
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