Hi, I’m
Lorie Williams-Falana
Holly Springs,NC
Summary
Professionally trained surgical technologist seeking a Customer support Specialist position. This position will allow me to continue demonstrating problem-solving skills, strong attention to detail, and customer satisfaction.
Overview
17
years of professional experience
Work History
WakeMed Cary Hospital
Certified Nursing Assistant, Medical Technician, Surgical Technician/Clinical Secretary
05.2005 - 02.2022
Job overview
- Administrative Duties
- Interviewed patients to complete documents, case histories, or forms
- Maintained medical records, technical library, or correspondence files
- Received and route messages or documents, such as laboratory results, to appropriate staff
- Call and schedule patient appointments/prior authorizations for procedures and specialty clinics
- Clerical skills, EMR, Medical billing, and coding
- Knowledge of using Epic, Allscripts, and SMS
- Entered pertinent medical data into electronic databases
- Proficient in Microsoft Excel, PowerPoint, Word, and Outlook
- Surgical Duties
- Assisted anesthesiologist with the positioning of the patient for epidural and comforted patient through the procedure
- Aided in vaginal deliveries by preparing tables, passing instruments, holding retractors, and other circulating duties as necessary
- Maintained supplies within the Obstetrical unit and stocked Anesthesia carts each shift, ensuring they were always ready and complete
- Prepared "ready-rooms" after discharges to prepare for any incoming admitted patients
- Reserved patient rooms, triage rooms, and operating rooms to ensure safe patient handling and readiness
- Provided a sterile field by aseptic technique, ensuring the decontamination of instruments and equipment while properly disposing of contaminated materials
- Draw and process labs, drug testing, and infant screenings.
Education
Durham Technical Community College
Surgical Technology Certification
2023
Durham Technical Community College
Certified Nursing Assistant from Health Sciences
05.1998
Skills
- TECHNICAL & INTERPERSONAL SKILLS
- Microsoft Office Suite
- Google Workspace
- Proficiency in EPIC
- Software
- Technical Support
- Team Management
- Leadership
- Adaptability
- Troubleshooting
- Answering
- High-volume inbound
- Phone calls
- Inventory Maintenance
- Coaching
- Documentation
- Delegation
- HIPAA Compliance
- Able to deescalate
- Dissatisfied customers
- With empathy
- Catheter Change and Preparation
- Family Support and Assistance
- Grooming and Bathing Assistance
- EMR Systems
- Companionship and Emotional Support
- Feeding Assistance Expertise
- General Housekeeping Abilities
- Wound Care
- Mobility Assistance Needs Understanding
- Responding to Emergencies
- Recording Vital Signs
- Meal Planning
- Documenting Behaviors
- Dementia and Alzheimer's Knowledge
- Performing Patient Intakes
- Reading Comprehension
- Admitting Support
- Complex Problem-Solving
- Inpatient Care
- Intake Recording
- Active Listening
- Quick Problem Solver
- Trustworthy Companion
- Oral Hygiene
- Critical Thinking
- Compassionate Caregiver
- Light Housekeeping
- Human Anatomy
- Disability Care
- Patient Relationship-Building
- First Aid
- Bathing and Dressing
- Collecting Specimens
- Emotional Intelligence
- Transporting Patients
- Calm Under Stress
- Wheelchair Assistance
- Palliative Care
- Quality Patient Care
- Infection Control
- Bed Making and Linen Changes
- Preparing Devices
- Monitoring
- Speaking
- Geriatrics
- Resuscitation
- Quality Assurance Controls
- Supporting Personal Needs
- Medication Assistance
- Efficient and Reliable Team Player
- Interdisciplinary Communication
Timeline
Certified Nursing Assistant, Medical Technician, Surgical Technician/Clinical Secretary
WakeMed Cary Hospital
05.2005 - 02.2022
Durham Technical Community College
Surgical Technology Certification
Durham Technical Community College
Certified Nursing Assistant from Health Sciences
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