Lori Elliott
Hitchcock,TX
Summary
Compassionate and organized Patient Access Specialist known for exceptional customer service and effective problem-solving. Experience in training staff and maintaining HIPAA compliance while enhancing team performance and patient satisfaction.
Overview
16
16
years of professional experience
Work History
Patient Access Specialist
UTMB
Clear Lake
04.2023 - Current
- Collaborated with healthcare teams to resolve patient inquiries effectively.
- Maintained up-to-date knowledge of healthcare regulations and compliance standards.
- Trained new staff on operational protocols, enhancing team performance and service delivery.
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
Emergency Medical Technician III
UTMB Galveston
Galveston, TX
09.2009 - 04.2023
- Maintained equipment and supplies, ensuring readiness for emergency responses.
- Collaborated with healthcare professionals to ensure effective patient assessment and treatment.
- Documented patient information and treatment protocols accurately for medical records.
- Educated patients and families on health-related issues and post-treatment care instructions.
- Assisted in training new EMTs on operational procedures and safety protocols.
- Conducted regular drills to enhance team preparedness for various emergency scenarios.
- Enhanced patient care by efficiently assessing and addressing medical emergencies in high-pressure situations.
- Maintained a safe environment for all involved parties by adhering to strict safety measures during emergency situations.
- Ensured ongoing compliance with local, state, and federal regulations governing EMS through adherence to policies, procedures, and guidelines.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Utilized oxygen tanks, EKG and IVs to perform various medical procedures.
- Strengthened teamwork among EMS colleagues by actively engaging in constructive discussions for continuous improvement opportunities within the organization.
- Upheld high-quality service standards by consistently meeting or exceeding performance evaluation benchmarks set forth by management.
- Participated in continuous education workshops to stay updated on latest emergency medical techniques and protocols.
- Improved community safety through active participation in public health education programs.
- Improved patient reassurance and cooperation during emergencies by employing excellent interpersonal and communication skills.
Education
High School Diploma -
Sam Houston
Houston, TX05-1985
Skills
- Medical terminology
- Front desk operations
- Appointment scheduling
- HIPAA compliance
- Patient scheduling
- Paging systems
- Data entry proficiency
- Information collection
- Insurance verification
- Customer service
- Problem-solving
- Phone and email etiquette
- Multitasking and organization
- Friendly and outgoing
- Customer follow-up
- Patient identity verification
- Complaint processing
- Documenting and recording information
Timeline
Patient Access Specialist
UTMB
04.2023 - Current
Emergency Medical Technician III
UTMB Galveston
09.2009 - 04.2023
High School Diploma -
Sam Houston