Lori Elliott
Hitchcock,TX
Summary
Compassionate and organized Patient Access Specialist known for exceptional customer service and effective problem-solving. Experience in training staff and maintaining HIPAA compliance while enhancing team performance and patient satisfaction.
Overview
16
16
years of professional experience
Work History
Patient Access Specialist
UTMB
04.2023 - Current
- Collaborated with healthcare teams to resolve patient inquiries effectively.
- Maintained up-to-date knowledge of healthcare regulations and compliance standards.
- Trained new staff on operational protocols, enhancing team performance and service delivery.
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
Emergency Medical Technician III
UTMB Galveston
09.2009 - 04.2023
- Maintained equipment and supplies, ensuring readiness for emergency responses.
- Collaborated with healthcare professionals to ensure effective patient assessment and treatment.
- Documented patient information and treatment protocols accurately for medical records.
- Educated patients and families on health-related issues and post-treatment care instructions.
- Assisted in training new EMTs on operational procedures and safety protocols.
- Conducted regular drills to enhance team preparedness for various emergency scenarios.
- Enhanced patient care by efficiently assessing and addressing medical emergencies in high-pressure situations.
- Maintained a safe environment for all involved parties by adhering to strict safety measures during emergency situations.
- Ensured ongoing compliance with local, state, and federal regulations governing EMS through adherence to policies, procedures, and guidelines.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Utilized oxygen tanks, EKG and IVs to perform various medical procedures.
- Strengthened teamwork among EMS colleagues by actively engaging in constructive discussions for continuous improvement opportunities within the organization.
- Upheld high-quality service standards by consistently meeting or exceeding performance evaluation benchmarks set forth by management.
- Participated in continuous education workshops to stay updated on latest emergency medical techniques and protocols.
- Improved community safety through active participation in public health education programs.
- Improved patient reassurance and cooperation during emergencies by employing excellent interpersonal and communication skills.
Education
High School Diploma -
Sam Houston
Houston, TX05-1985
Skills
- Medical terminology
- Front desk operations
- Appointment scheduling
- HIPAA compliance
- Patient scheduling
- Paging systems
- Data entry proficiency
- Information collection
- Insurance verification
- Customer service
- Problem-solving
- Phone and email etiquette
- Multitasking and organization
- Friendly and outgoing
- Customer follow-up
- Patient identity verification
- Complaint processing
- Documenting and recording information
Timeline
Patient Access Specialist
UTMB
04.2023 - Current
Emergency Medical Technician III
UTMB Galveston
09.2009 - 04.2023
High School Diploma -
Sam Houston