Strategic leader known for fostering strong client relationships and driving operational excellence. Skilled in analyzing data to identify efficiencies and implementing cost-saving initiatives that exceed client expectations.
Overview
22
22
years of professional experience
Work History
Vice President of Production Operations
mPulse/Clarity SSI
Stratford, CT
03.2022 - 02.2026
Collaborated with cross-functional teams to create and implement software that would streamline production processes and maintain high quality standards.
Analyzed production data to identify areas for process improvement.
Facilitated communication between cross-functional teams within the organization to implement new products, machinery and workflows.
Sourced vendors for and successfully negotiated contracts for cost savings initiatives.
Director of Client Services
Premier Graphics/Clarity SSI
Stratford, CT
07.2013 - 03.2022
Managed client relationships and addressed concerns promptly and effectively.
Collaborated with ownership to align service and product offerings to client needs and expectations.
Aided product development and management efforts.
Identified opportunities for process improvements through analysis of existing machine data.
Analyzed resource levels, productivity, and efficiency to maintain appropriate level of machinery and staff for service exceeding client expectations.
Strategic Account Manager
OfficeMax
New York, New York
07.2004 - 07.2013
Developed and implemented strategic account plans for key clients, driving targeted initiatives that addressed specific client challenges.
Conducted account reviews to align strategies with client goals and needs, fostering deeper client engagement.
Nurtured relationships through personal client meetings and consistent check-ins, enhancing client satisfaction and loyalty.
Established strong relationships with key decision makers within client organizations.