Lorien Lyde

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.

•Assisted Neurodivergent seniors transition from school into a trade school or job through building relationships with clients, their parents, and the community.

• Attended IEP meetings to coordinate efforts with the parents/guardians, teachers, and administrative staff in order to determine the best available options to achieve student success.

• Assisted clients in obtaining job interviews through networking with different employers in the community.

• Evaluated different trade schools and their available accommodations.

• Conducted thorough assessments of client needs prior to developing tailored transition plans, ensuring alignment with organizational goals and objectives.