Lorien Santos Reyes
Fairborn
Summary
I bring a demonstrated expertise in advanced imaging techniques and data analysis tools, which I use to enhance mission outcomes. With over four years of experience as an Imagery Specialist, I possess a strong background in analyzing and interpreting imagery data to support critical decision-making processes. My contributions to multiple projects, providing actionable insights and detailed assessments, have been essential to all organizations I have worked with, resulting in success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Imagery Analyst
United States Air Force – NASIC (Wright-Patterson AFB, OH)
06.2020 - Current
- Leading Investigations using satellite images to monitor missile activity in space operations, particularly in the strategically vital Asia-Pacific region, combined with strategic leadership, enabled military leaders to make informed decisions of utmost importance.
- I collaborate with intelligence department team members to delegate information from classified sources, providing an actionable plan for situational decision-making.
- Utilizing the full suite of Microsoft platforms (Excel, PowerPoint, Word, Outlook, etc.) while multi-tasking and sharing detailed reports, we ensure the efficiency of our processes and the quality of our work submitted to the supervisor monthly.
- Analyzed international satellite images to plan defense actions, plan reports for foreign military capabilities, and identify strategic threats.
- Developed and implemented methodologies for geospatial analysis, improving operational effectiveness.
Customer Service Associate
Gourmet Gang – Norfolk, VA
04.2019 - 04.2020
- Resolved 98% of customer inquiries and complaints efficiently, enhancing overall satisfaction by following eight-step protocols.
- Managed in-depth knowledge of product offerings, assisting customers with informed choices resulting in up-selling.
- Managed inventory through Stock software and coordinated with suppliers to ensure stock availability through Microsoft Excel.
- Created 82% of solutions through critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Trained new associates on product knowledge, helped new associates achieve customer service certifications, and created best practices awards for the team.
Server Assistant Manager
Cohiba Restaurant & Bar – Chesapeake, VA
02.2020 - 04.2020
- Analyzed service workflows, identifying areas for improvement to optimize resource allocation and reduce wait times.
- Collaborated with management on strategic planning initiatives, aligning staff goals with organizational objectives.
- Led cross-functional teams to implement process improvements, enhancing operational efficiency.
- Developed and executed strategic initiatives aligned with organizational goals, driving growth and performance.
- Managed resource allocation and project timelines to ensure successful completion of key objectives.
Lead Developer
OneLife Fitness – Virginia Beach, VA
04.2018 - 09.2019
- Led cross-functional teams in implementing process improvements and best practices.
- Managed high-volume outbound calls for gym check-ins while processing multiple payments and providing customer service while working from home.
- Analyzed call data to identify trends, implementing process improvements to enhance customer satisfaction.
- Trained and mentored new team members, fostering a collaborative and high-performing work environment.
Education
Bachelor of Science - Health & Exercise Science, Psychology
Roanoke College
Salem, VA05.2018
Skills
- Spatial data interpretation
- Space and Counterspace Analysis
- Target Prioritization & Threat Assessment
- Image Interpretation (Satellite, UAV)
- Intelligence Report Writing
- Public engagement skills
- Proficient in English and Spanish
- Expertise in Microsoft Office applications
- Data collection
- Aerial photography
- Quality control guidelines
Websites
Certification
- Basic Military Training, June–August 2020
- GEOINT Analysis Course – Goodfellow AFB, TX (2020–2021)
- DishTrak Training, April 2022
- Geospatial Open Source Training, June 2023
- GEOINT Applications for Space & Counterspace, July 2024
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Software
Microsoft certified
Timeline
Imagery Analyst
United States Air Force – NASIC (Wright-Patterson AFB, OH)
06.2020 - Current
Server Assistant Manager
Cohiba Restaurant & Bar – Chesapeake, VA
02.2020 - 04.2020
Customer Service Associate
Gourmet Gang – Norfolk, VA
04.2019 - 04.2020
Lead Developer
OneLife Fitness – Virginia Beach, VA
04.2018 - 09.2019
Bachelor of Science - Health & Exercise Science, Psychology
Roanoke College
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