Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Roles And Responsibilities
Affiliations
Generic
Lori Fountain

Lori Fountain

Bedford,TX

Summary

Experienced professional with holistic and analytical learning capabilities. Frequently praised for efficient critical thinking by my peers. Quality-oriented with established knowledge of medical financial systems/programs. Competent in revenue and diagnosis related coding, Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Experienced Auditor focused on improving business compliance, workflow and processes through detailed audits and optimization recommendations. Successful track record of fully evaluating information, structures and procedures and initiating corrective actions. Advanced skills in Software.

Overview

25
25
years of professional experience

Work History

PFS Instructor / Auditor

CHRISTUS Health
05.2023 - 09.2024
  • Prepared audit reports and provided recommendations for process improvements to ensure compliance with corporate policies
  • Encouraged critical thinking among associates
  • Created and performed Focused Audit functions for No Surprise Billing and Appeals as well as vendor corporate compliance
  • Boosted student performance by providing individualized support and targeted feedback.
  • Participated in professional development opportunities to stay current on educational trends and enhance teaching effectiveness.
  • Improved student performance by defining clear goals and communicating performance metrics.
  • Mentored new teachers, sharing valuable insights and strategies for classroom success.
  • Developed comprehensive lesson plans to facilitate understanding of complex subjects.
  • Optimized resource allocation during audit projects, maximizing team productivity and effectiveness.
  • Collaborated with management to develop actionable strategies for financial performance improvement.
  • Initiated corrective actions to address audit findings, improving internal control systems.
  • Developed and maintained productive relationships with clients, facilitating smooth audit processes and engagements.
  • Conducted detailed risk assessments for identifying and mitigating potential financial discrepancies.
  • Prepared working papers, reports and supporting documentation for audit findings.

Revenue Analyst / Credit Team

CHRISTUS Health
09.2022 - 05.2023
  • Improved data accuracy through thorough reconciliation of billing discrepancies, resulting in better informed business decisions.
  • Provided timely feedback by identifying areas of improvement and recommending corrective actions as needed.
  • Implemented controls to ensure adherence to corporate policies regarding discounts, rebates, and other financial arrangements affecting revenue.
  • Self-motivated, with a strong sense of personal responsibility.
  • Passionate about learning and committed to continual improvement.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

PFS Team Lead

CHRISTUS Health
07.2012 - 08.2022
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.

Office Manager

Baylor Surgicare at Bedford
07.2000 - 06.2012
  • Created dimensions in Strata to generate fiscal year end credit findings then formulated Excel to identify priority trends for contractual adjustments, over payments, past due refunds per OIG/CMS rulings for all non-contracted commercial, VA, workers compensation and Medicaid payers including local and state government agencies
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
  • Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
  • Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
  • Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
  • Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
  • Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
  • Optimized office space utilization, leading to more efficient and productive work environment.
  • Enhanced communication within office by implementing centralized digital messaging platform.
  • Improved team morale and cohesion with regular team-building activities and open communication channels.
  • Increased customer satisfaction by developing effective client feedback system that led to service improvements.
  • Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Launched quality assurance practices for each phase of development

Education

High School -

Trinity High School
Euless, TX

Skills

  • Excel Reporting
  • Strata Reporting
  • EPIC
  • Connance
  • Meditech
  • Reading Comprehension
  • Professional Development
  • Operational Management
  • Strong Communication Skills
  • Class Instruction
  • Understanding of learning styles
  • Expertise in subject matter
  • Continuous professional development
  • Collaborative Team Player
  • Instructional Techniques
  • Recordkeeping
  • Interpersonal relationship building
  • Multicultural Sensitivity
  • Special needs teaching
  • Critical thinking development
  • Technology integrated instruction
  • Quizzes, tests, and exams
  • Problem-Solving
  • Interpersonal and Social Skills
  • Schedule Management
  • Team Collaboration
  • Positive Reinforcement
  • Diversity and Inclusion
  • Audio-Visual Aids

Accomplishments

  • American Scholar Award 1992

Certification

  • Six Sigma Certified Green Belt 2012

Roles And Responsibilities

  • Prepared audit reports and provided recommendations for process improvements to ensure compliance with corporate policies.
  • Encouraged critical thinking among associates.
  • Created and performed Focused Audit functions for No Surprise Billing and Appeals as well as vendor corporate compliance.
  • Created dimensions in Strata to generate fiscal year end credit findings then formulated Excel to identify priority trends for contractual adjustments, over payments, past due refunds per OIG/CMS rulings for all non-contracted commercial, VA, workers compensation and Medicaid payers including local and state government agencies.

Affiliations

HFMA: Healthcare Financial Management Association

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Lori Fountain