Lori Hayes
Dix,KY
Summary
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Flexible hard worker ready to learn and contribute to team success.
Overview
30
30
years of professional experience
Work History
Cosmetologist
Self Employed Stylist
Dixon, KY
01.2007 - Current
- Ensured proper sanitation practices were followed at all times.
- Maintained cleanliness of salon equipment and tools.
- Educated clients on proper skin care techniques and products.
- Managed appointments through scheduling software program.
- Maintained accurate records of customer services provided.
- Developed a loyal client base through excellent customer service.
- Engaged with customers by providing friendly conversation during services.
- Engaged positively with clients to deliver memorable customer experiences that resulted in repeat business.
- Backed up reception desk by answering phones, scheduling appointments and processing payments.
- Fostered clean and sanitary work environment to protect customers and staff from infection.
- Assisted with basic bookkeeping, filing and maintaining clients' records.
- Kept work stations clean and sanitized scissors, combs and other styling tools.
- Responded to customer inquiries by phone, email, and in person.
Call Center Supervisor
Apex Digital
Sturgis, KY
01.1999 - 08.2001
- Developed and implemented customer service policies and procedures.
- Provided guidance, training, coaching and mentoring to call center team members.
- Monitored calls for quality assurance purposes.
- Conducted performance reviews of call center staff and documented results.
- Resolved escalated customer complaints in a timely manner.
- Assigned tasks to agents based on their skillset and availability.
- Ensured that agents complied with applicable laws regarding privacy protection.
- Managed staff scheduling to ensure adequate coverage during peak hours.
- Investigated difficult or complex inquiries from customers.
- Facilitated communication between departments to resolve problems quickly.
- Participated in hiring interviews and selection process for new team members.
- Trained and supervised new employees to promote overall team productivity and consistent service.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
- Planned staff and training meetings and scheduled conference rooms.
- Managed escalated customer complaints, ensuring timely and effective resolution.
Ophthalmologist Assistant
Trover Health Systems
Madisonville, KY
01.1995 - 01.1996
- Assisted ophthalmologists with patient care and examinations, including taking medical histories and administering visual acuity tests.
- Performed diagnostic tests, such as tonometry and retinal photography.
- Maintained accurate records of patient visits in electronic health record system.
- Scheduled appointments with specialists when necessary for further evaluation or treatment.
- Maintained a clean work area by sterilizing instruments after each use.
- Prepared patients and administered basic eye exam tests.
- Wrote, edited, and filed patient medical records, maintaining confidentiality.
- Prepared examination rooms, ensuring all necessary equipment and supplies were ready for use.
- Documented and updated patient records with precision, ensuring compliance with healthcare regulations.
- Applied eye drops and medications as prescribed by the ophthalmologist.
- Communicated with patients to obtain and document medical histories.
- Documented patient care by charting patient condition and treatment in records.
Education
Associate of Arts - Cosmetology Education
Heads Beauty College
Madisonville, KY01-2007
Ophthalmology Assistant - Ophthalmology
Madisonville Health And Technology
Madisonville, TX01-1995
Skills
- Relationship Building
- Beauty tool sanitization
- Decision-Making
- Client Consultations
- Issue Resolution
- Active Listening
Timeline
Cosmetologist
Self Employed Stylist
01.2007 - Current
Call Center Supervisor
Apex Digital
01.1999 - 08.2001
Ophthalmologist Assistant
Trover Health Systems
01.1995 - 01.1996
Associate of Arts - Cosmetology Education
Heads Beauty College
Ophthalmology Assistant - Ophthalmology
Madisonville Health And Technology
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