Lori J. Harris

• Set and managed strategic, financial, and performance goals to strengthen Customer Solutions operations and drive growth including providing feedback and solutions for underperforming areas.
• Grew revenue by 100% during tenure and ensured continuous profitability year over year for the Customer Solutions organization.
• Set and administered multi-million dollar cross functional annual budgets with little to no overages.
• Directed the design and execution of business transformation initiatives to drive performance, profit optimization, operational efficiencies and revenue growth opportunities.
• Developed and led a team of Operations professionals that supported the cross functional Customer Solutions team and other departments as needed.
• Acted as a member of the Executive Leadership team to attain organizational goals and support corporate-wide initiatives such as performance & bonus processes, merger and acquisitions, technical and financial certifications, system implementations and more.

• Opened and operated three successful retail boutiques.
• Grew sales 300% from first year to mature years at all three locations.
• Developed standard operating practices and trained managers and employees to perform these daily functions while achieving sales goals.
• Managed designers and suppliers to maintain cost controls and improve profitability.
• Advised 20+ entrepreneurs in opening and operating retail stores.

R4GS

• Developed the Professional Services methodology for implementing complex RFID solutions for Fortune 500 companies.
• Delivered training to consultants who implemented RFID solutions for Costco and Wal-Mart.

Zuora, Inc./Aggressor, LLC/ATG, LLC

• Implemented 80+ small to mid-sized customers on Zuora's SaaS based billing and payment solution.
• Assisted the Practice Director in developing the Emerging Markets and Self Service Implementation products.

Hoover Solutions, Inc.

• Developed As Is and To Be business process flows for the large tank manufacturing and rentals business.
• Developed a Request for Proposal (RFP) process for an asset management, order management and billing system, and guided the team in selecting the software and implementation vendors.

Phillips Services Corporation

• Developed As Is and To Be business process flows for the large industrial services cleaning process that required strict safety and hazardous chemical handling compliance.
• Completed an order management system vendor selection process including customizations for safety and hazard management.
• Managed the entire implementation of a SaaS based order management system for 20+ locations providing automation, best practices in safety and hazard management, tracking and reporting for a previously all manual process.

• Developed, launched and managed several telecommunications software products.
• Created, maintained, and trained the consulting teams on the Professional Services methodology for the telecommunications billing software platform products.
• Managed a national team of consultants that provided business process re-engineering and cost reduction policies for client's telecommunications services.
• Developed and managed the operations and reporting for both the Sales and Professional Services organizations.

• Worked with the Executive and Engineering teams in creating the first building local exchange carrier (BLEC) in downtown San Francisco.
• Developed the marketing, sales and delivery materials for the BLEC product lines and trained the Sales and Engineering teams on how to sell and implement.
• Provided Sales and Customer Support.

Multiple Restaurants

• Installed POS restaurant systems for several local restaurants and provided training on how to use the computer system, reduce shrinkage and provide reporting on a daily basis.

• Implemented and supported large mainframe (COBOL-based) systems for health insurance companies.
• Developed and launched a joint venture re-insurance business between US based and South American based insurance firms.
• Managed a ERP system implementation for a Fortune 500 consumer goods business.