Summary
Overview
Work History
Education
Skills
Timeline
Generic

LORI J. HARRIS

Carmel,IN

Summary

Seeking a position that can benefit from years of HR, Benefits and Leave of Absence experience, working with our associates, Unions and Medical Professionals regarding leave of absence along with partnership with our vendors. Reliable and detailed oriented experience managing healthcare and leave of absence documentation in alignment with organizational policies and State and Federal leave of absence regulations. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Hardworking and passionate job seeker with strong organizational skills Ready to help team achieve company goals.

  • To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

12
12
years of professional experience

Work History

HRSS- Leave Administration Lead

Ascension Ministry Service Center
10.2011 - Current
  • Managed the day-to-day workflow is maintained and the daily files and SN cases are completed accurately and are resolved within our SLA
  • Provide minute by minute assistance to the team with questions they have regarding pay or other leave related issues
  • Provided new hire training and refresher training to the leave of absence team
  • Weekly auditing of pay files and SN cases to ensure our associates pay and concerns were processed correctly in accordance with Union collective bargaining agreement and State and Federal leave guidelines
  • Partnered with Sedgwick to improve leave of absence processes to enhance the associate experience
  • Assisted associates, managers, HRBP and Occupational Health with regarding RTW policy and processes
  • Process and update associate leave begin and return to work dates into PeopleSoft
  • Communicate and support all Ascension leave of absence policies with associates and managers
  • Provide direct assistance to managers and associates regarding leave of absence concerns
  • Provide outstanding customer service to Ascension's associates
  • Maintain accuracy and privacy of associate protected health information
  • Implementation of the GME Residency Leave Program initiative, working closely with Program Managers Ascension wide to ensure the process is follows and our Residents are paid accurately and timely
  • Assisted Accension HRBP's HR Navigators and our front-line mangers with questions and concerns regarding leave of absence
  • Provided accurate pay during COVID crisis and with Kronos Downtime issues for associates on LOA
  • Strive to promote a healthy workplace environment and keep team morale at it's highest
  • Interacted well with customers to build connections and nurture relationships.
  • Trained new employees on proper protocols and customer service standards.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Reported issues to higher management with great detail.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.

Lead Benefits Analyst

ASCENSION MINISTRY SERVICE CENTER
02.2017 - 05.2019
  • Managing the daily administration of employee benefits, new hire enrollment, life events and Open Enrollment processes
  • Ensure efficient and compliant process are in place to exceed SLA's
  • Train and development of the team to provide exceptional customer service to our associates
  • Examine operational policies and made recommendations for process improvements and regulatory compliance
  • Resolved escalated/complex associates issues related to associate benefits
  • Assisted with associate issues that require managerial intervention or involve other process areas
  • Provide good team morale to keep our team focus and in a positive frame of mind
  • Aided all HRBP's as well as our front-line mangers for all benefit related issues

Sr. FMLA/STD Case Manager

ASCENSION MINISTRY SERVICE CENTER
10.2011 - 02.2019
  • Provided training and auditing for all new hires in the LOA department until the outsourcing to Sedgwick
  • Key role in the continuation of LOA to Benefits developing LOA processes and partnership with Sedgwick during the transition
  • Assisted in the development pay reports and interfaces with our 3rd party vender with the inception of the Paid Parental Leave policy
  • Assisted associates, managers, HRBP and Occupational Health with regarding RTW policy and processes
  • Manges overflow of WC wage statement completion and ensured that all CBA and State/Federal FMLA are followed and are paid accurately and timely
  • Attended FMLA Compliance and Disability conferences to stay current with all changes that occur.

Education

No Degree - Cosmetology

Vincennes School of Cosmetology
Vincennes, IN
04.1982

High School Diploma -

Washington High School
Washington, IN
05.1980

Skills

  • Areas of Skills & Expertise include:
  • Peoplesoft HRIS
  • Google Suite
  • Kronos
  • Six Sigma
  • FMLA/STD Guidelines
  • State Leave of Absence Policies
  • Collective Bargaining Agreements
  • Tracking Systems
  • Customer Satisfaction
  • Customer Relationships
  • Complex Problem-Solving
  • Collections Procedures

Timeline

Lead Benefits Analyst

ASCENSION MINISTRY SERVICE CENTER
02.2017 - 05.2019

Sr. FMLA/STD Case Manager

ASCENSION MINISTRY SERVICE CENTER
10.2011 - 02.2019

HRSS- Leave Administration Lead

Ascension Ministry Service Center
10.2011 - Current

No Degree - Cosmetology

Vincennes School of Cosmetology

High School Diploma -

Washington High School
LORI J. HARRIS