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Lori Hensen
Shakopee,MN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
7
7
years of post-secondary education
1
1
Certificate
Work History
Pastor
River of Life Community Church
Shakopee, Minnesota
11.2022 - Current
- Collaborated with church leadership to develop strategic plans for ministry growth and expansion.
- Led programs such as worship, study, fellowship, and service opportunities.
- Provided pastoral care to individuals in need, offering counseling, guidance, and support during difficult times.
- Provided spiritual and administrative leadership to church and managed daily operations.
- Oversaw administration and management of all areas of ministry.
- Helped to create welcoming environment for visitors and encouraged congregation to offer support.
- Facilitated small group discussions aimed at deepening participants'' understanding of core biblical principles and themes.
- Planned and conducted worship services, wrote sermons, and worked with key church leaders to carry out church mission.
City Clerk
City Of Shakopee
Shakopee, MN
08.2015 - Current
- Performs statutory functions of City Clerk, administration of elections and municipal licensing
- Leads and manages City Clerk Division through supervision of employees, delivery of assigned services and coordination with other City departments.
- Supported municipal elections by preparing and distributing ballots, training election officers and tabulating results
- Conducted exams and tests, graded responses and accurately determined licensing approvals and data verification
- Responded to requests for information from public, other municipalities or state and federal legislative offices
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties
- Issued various permits and licenses such as Liquor, tobacco or dog licenses and collected appropriate fees
- Recorded and edited minutes of meetings and distributed to appropriate officials or staff members
- Performed routine data entry or document management
- Updated documents such as municipal codes and city charters
- Assisted in budget prep, expenditure review and budget administration
- Stayed up-to-date on Minnesota laws and licensing requirements to complete accurate and efficient reviews
- Issued public notification of official activities or meetings
- Exercised leadership capabilities by successfully motivating and inspiring others
- Informed customers by mail or telephone of additional steps needed to obtain licenses
- Worked closely with applicants to determine eligibility and verify accuracy and integrity of application data
- Assisted newly hired clerks in learning about application reviews and verification procedures, performance strategies and customer service techniques
- Updated operational records or licensing information using computer terminals
- Researched information in municipal archives upon request of public officials or private citizens
Deputy City Clerk
City of Shakopee
Shakopee, MN
07.2013 - 08.2015
- To execute, process and safeguard various documents and records during absences of the City
- Clerk in a manner consistent with established policies, protocols, and procedures
- Updated documents such as municipal codes and city charters
- Supported municipal elections by preparing and distributing ballots, training election officers and tabulating results
- Created documents with applicant information and verified data against database information
- Informed customers by mail or telephone of additional steps needed to obtain licenses
- Recorded and edited minutes of meetings and distributed to appropriate officials or staff members
- Worked closely with applicants to determine eligibility and verify accuracy and integrity of application data
- Responded to requests for information from public, other municipalities or state and federal legislative offices
- Issued various permits and licenses such as liquor, tobacco or dog licenses and collected appropriate fees
- Performed routine data entry or document management
- Researched information in municipal archives upon request of public officials or private citizens
- Updated operational records or licensing information using computer terminals
- Demonstrated respect, friendliness and willingness to help wherever needed
- Issued public notification of official activities or meetings
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties
Records Clerk
City Of Shakopee
Shakopee, MN
02.2003 - 07.2013
- Performed highly detailed, responsible record management duties that relate to the collection, storage, use and dissemination of all city data
- Provides administrative and clerical support within the city clerk's office.
- Assisted with typing, data entry, and answering incoming calls as required
- Updated records with new information
- Followed confidentially regulations to maintain privacy
- Transferred inactive records to storage to free up space and preserve history
- Destroyed records in line with retention schedules to protect confidential information and comply with regulations
- Provided excellent customer care by responding to inquiries and requests for information
- Assisted with record management system implementation and maintenance to streamline operations
- Utilized document imaging software to index, store and retrieve records
- Coordinated with various departments to support cross-functional needs
- Participated in training and other learning opportunities to expand knowledge of company and position
- Maintained accuracy of records by verifying accuracy of data in records
- Created and maintained electronic filing system for quick and easy retrieval of records
- Developed efficient filing system to retrieve records quickly
- Generated reports from database systems to track records
- Provided training to new records clerks to improve knowledge and skills
- Added and updated records with current materials
- Maintained organized filing system to facilitate easy retrieval of documents
- Operated office equipment to scan and copy documents
- Cleaned up files regularly by removing outdated information for archival or disposal
- Archived and disposed of documents according to established policies
- Retrieved file information and made copies for authorized users
- Compiled, sorted and filed high volume of documents
Receptionist
City Of Shakopee
Shakopee, MN
10.2001 - 02.2003
- Provides customer service in-person and over the phone to members of the public and visitors to,
- Performs basic administrative support tasks.
- Responded to inquiries from callers seeking information
- Managed multiple tasks and met time-sensitive deadlines
- Collected and distributed messages to team members and managers to support open communication and high customer service
- Collected [Type] payments, processed transactions and updated relevant records
- Organized, maintained and updated information in computer databases
- Helped office staff prepare reports and presentations for internal or client-related use
Skills
Administrative management
Organizational oversight
Records Management
Administrative writing
Software
Peak Agenda Software
Excel
Microsoft Teams
Zoom
Adobe
Laserfiche
Education
High School Diploma -
Jordan High
Jordan, MN 09.1977 - 06.1984
Certification
CMC - Certified Municipal Clerk
Affiliations
- International Ministerial Fellowship (IMF)
Work Preference
Work Type
Full TimeLocation Preference
On-SiteHybridImportant To Me
Work-life balanceHealthcare benefitsPaid sick leavePaid time offLanguages
English
Native or Bilingual
Interests
Art
Reading
Music
Websites
Timeline
Pastor
River of Life Community Church
11.2022 - Current
City Clerk
City Of Shakopee
08.2015 - Current
Deputy City Clerk
City of Shakopee
07.2013 - 08.2015
Records Clerk
City Of Shakopee
02.2003 - 07.2013
Receptionist
City Of Shakopee
10.2001 - 02.2003
High School Diploma -
Jordan High
09.1977 - 06.1984