Dynamic machine operator with a diverse professional background, currently contributing expertise at Warptek while serving as a removal technician at Dunbar Funeral Home and a part-time driver for NORA. Proven leadership skills facilitate effective interactions with individuals from various cultures and backgrounds, enhancing team collaboration and customer relations. A solid foundation in claims investigations, honed through a trooper background, complements extensive experience in customer service roles, including operations management and accounts payable. Committed to maintaining a strong work ethic and drive across all positions, ready to leverage this multifaceted skill set in future opportunities.
Hi, I’m
Lori Jo Panther
Spartanburg
Summary
Overview
24
years of professional experience
Work History
Warptek
Machine Operator
07.2024 - Current
Job overview
- Monitor and maintain warp spooling machine to ensure optimal performance and efficiency.
- Inspect and prepare warp beams for the weaving process, ensuring property tension and alignment.
- Adjust and calibrate spoolers to meet specific yarn requirements and production standards.
- Troubleshoot and resolve machine malfunctions promptly, minimizing downtime.
- Monitor machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Calibrate, test, and adjust machine settings or controls in preparation for production operations.
- Follow detailed instructions to operate machines with accuracy and produce quality products.
Dunbar Funeral Home
Removal Technician
01.2023 - Current
Job overview
- Part time funeral assistant and removal technician. Transfer deceased human remains from place of passing i.e. nursing homes, hospitals, and residences to proper place.
- Prepare facilities for funeral visitations and memorial services, arranging chairs and flower arrangements and setting up sign-in books and memorial cards.
- Welcome families and visitors into facility and guide into appropriate visitation rooms or chapel.
Nora (National Organ Recovery Transport Alliance)
Emergency Transport Specialist
12.2025 - Current
Job overview
- Part time driver, on call position. Transport medical teams, organs, tissues, tissue donors, and supplies using NORA vehicles for both emergency and non-emergency organ procurement transportation.
- Determine quickest and safest routes for delivery by using effective planning and organizational skills.
- Minimize company liability and risks to loads by obeying traffic laws.
Greenville Casualty
Insurance Adjuster
01.2023 - 07.2024
Job overview
- Valid adjuster’s license in South Carolina.
- Investigated and assessed damage to property and reviewed property damage estimates for North Carolina claims.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Investigated Med Pay and AD&D North Carolina claims.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Examined claims forms and other records to determine insurance coverage.
- Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.
- Ability to use CCC One Market Evaluation software application.
- Worked with attorneys on preparation of evidence, witness statements, and other documentation in preparation for trial.
- Analyzed information gathered by investigations to report findings and recommendations.
- Interviewed agents, claimants, and witnesses to correct errors or omissions and investigate questionable claims.
Griffith Removal LLC
Operations Manager/Removal Technician
08.2015 - 01.2023
Job overview
- Transferred deceased human remains from place of passing i.e. collision scenes, nursing homes or residences throughout the upstate and within and delivered to the appropriate place within n a 600 mile radius of Greer, SC.
- Answered incoming calls for service 24/7 and dispatched myself and other employees to the calls for service.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and maintained relationships with funeral homes and coroners' offices.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Maintained the vehicle fleet, scheduled routine maintenance and repairs.
USC Upstate Public Safety
Police Officer (Sergeant)
04.2019 - 05.2020
Job overview
- Performed the duties of a law enforcement office for the University of South Carolina Upstate by enforcing State criminal and traffic laws, policies, rules and regulations of the University. Protected persons and property while enforcing the rules and regulation of the campus.
- Patrolled the campus and apartment complexes within the sphere of influence to protect and secure person(s) or property while deterring crime and detecting violations of the law, to include but not limited to traffic control duties, investigate criminal violations or secure crime scenes.
- Responded immediately to all calls for service to include but not limited to complaints, accidents, disturbances, medical emergencies while taking appropriate action as needed in such cases and completing all necessary reports. Promoted and actively participate in community policing, securing buildings on campus, responding to medical call and building alarms.
SCDPS
State Trooper
07.2011 - 03.2019
Job overview
- Investigated traffic collisions and other incidents.
- Displayed sound judgement under pressure in life-threatening situations and other emergency scenarios.
- Enforced traffic and criminal laws according to the S.C. Code of Laws.
- Effectively conducted Standardized Field Sobriety tests when needed and was an SFST instructor.
- Built excellent rapport and working relationship with community to build trust and improve upon communication.
- Patrolled assigned areas to prevent and detect roadway crimes.
- Enforced traffic laws and ordinances through visual observation and radar speed detection.
- Promoted public safety and facilitated vehicular flow by directing traffic during emergency and congested situations.
- Prepared cases for trial and appeared as witness to testify in court.
- Utilized variety of instructional design methodologies to create effective learning experiences for the trooper trainees assigned to me.
Continental Engines
Service Coordinator
01.2004 - 02.2011
Job overview
- Established a program and data entry for generator maintenance customers and scheduling.
- Answered incoming calls for service and assisted the call center with incoming calls and ordering customers parts.
- Managed and coordinated service teams to achieve successful completion of service projects.
- Coordinated incoming service jobs to the shop with the service manager.
- Filed warranties with respective engine and generator companies for parts and labor.
- Assisted the company president as needed.
- Communicated with clients and service providers to provide updates on work progress.
- Coordinated and monitored service activities to confirm work met all requirements.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Generated invoices upon receipt of billing information.
- Directed dispatching, routing, and tracking of four fleet vehicles.
Dunbar Construction, LLC
Accounts Payable Clerk/Receptionist
10.2001 - 01.2004
Job overview
- Answered incoming calls, greeted customers and vendors as they entered the building.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Matched purchase orders with invoices and recorded necessary information.
- Processed accounts payable checks.
- Pulled required job permits with the county and city.
- Assisted with calling subcontractors and scheduling them for jobs.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Established a safety program, became OSHA certified and coordinated monthly safety meetings.
- Coordinated First Aid training to all job foremen.
- Cross trained in accounts receivable, payroll, and employee benefits to fill in as needed., and assisted with annual worker’s compensation audit.
Education
Spartanburg Technical CollegeSpartanburg, S.C.
Graduate from HVAC Associates Degree
University Overview
Woodruff High SchoolWoodruff, S.C.
Graduate from Diploma
University Overview
S.C. Criminal Justice Academy And S.C. Trooper TrainingColumbia, S.C.
Law Enforcement Certification from Criminal Justice
12.2011
University Overview
Skills
- Driven professional
- Problem-solving skills
- Effective verbal and written communication
- Effective multitasking
- Proficient in customer relations
- Ability to de-escalate conflicts
- Effective negotiation abilities
- Analytical skills
- South Carolina claims adjuster license
- Effective claims negotiation
- Effective caseload management
- Experience in law enforcement
Accomplishments
Accomplishments
I completed the Dale Carnegie Professional Development Course.
As a state trooper, I was recognized as the quarterly employee GEM award recipient for a DUI case.
I was the interim choir director at Mount Zion Baptist Church for nine months. I was also a co-director for the WMU, a 2nd- 5th grade Sunday school teacher, children's choir director, and member of the choir. Twice a year I was the team captain. I coordinated with Habitat for Humanity to assess projects, requested job materials, picked them up at the designated home improvement center, and delivered to our project site. We would assist the community with home repairs that had to be completed in one day.
Timeline
Emergency Transport Specialist
Nora (National Organ Recovery Transport Alliance)
12.2025 - Current
Machine Operator
Warptek
07.2024 - Current
Removal Technician
Dunbar Funeral Home
01.2023 - Current
Insurance Adjuster
Greenville Casualty
01.2023 - 07.2024
Police Officer (Sergeant)
USC Upstate Public Safety
04.2019 - 05.2020
Operations Manager/Removal Technician
Griffith Removal LLC
08.2015 - 01.2023
State Trooper
SCDPS
07.2011 - 03.2019
Service Coordinator
Continental Engines
01.2004 - 02.2011
Accounts Payable Clerk/Receptionist
Dunbar Construction, LLC
10.2001 - 01.2004
Spartanburg Technical College
Graduate from HVAC Associates Degree
Woodruff High School
Graduate from Diploma
S.C. Criminal Justice Academy And S.C. Trooper Training
Law Enforcement Certification from Criminal Justice