Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
Work Preference
Lori Kay Daletski

Lori Kay Daletski

Customer Service Representative/ Healthcare Professional
Green Bay,WI
Be more concerned with your character than your reputation, because your character is what you really are, while your reputation is merely what others think you are.
John R. Wooden

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively in fast-paced environments. Recognized for proactive approach to identifying and addressing issues, optimizing processes, and supporting team objectives. Dynamic professional with hands-on experience in the healthcare field and customer service skills. Strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals. [Area of expertise] and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Overview

19
19
years of professional experience
5
5

Healthcare Certifications

Work History

Private Duty CNA

Private Duty CNA
01.2019 - Current
  • Pill reminders, groceries, mail, garbage take-out, patient cares, and doctors appointments. Work as needed and have my info available at the Senior Center for the community.

CNA

Cherry Cove Assisted Living
03.2022 - 06.2023
  • Taking care of clients needs in the facility, cleaning, medication administration, doctor appointments, and helped with daily living activities.

Certified Nursing Assistant

Good Samaritan Society
11.2021 - 03.2022
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Maintained accurate logs for fluid balance to support quality healthcare delivery.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.

Housekeeper

Thario Building Services
01.2019 - 03.2019
  • Cleaned hospital doctors offices and patients rooms. Made sure to follow each task fast and efficient.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
  • Disposed of trash and recyclables each day to avoid waste buildup.

CNA

Home Instead Senior Care
11.2016 - 10.2018
  • Take care of clients in their homes, medication reminders, light housekeeping, charting.

CNA

Northshore Healthcare
01.2018 - 01.2019
  • Took care of residents, answering call lights, light housekeeping, charting.

CNA

Homes for Independent Living
02.2016 - 06.2017
  • Provided comprehensive care for clients, including home management, medical administration, and community engagement.
  • Delivered consistent follow-up services to track client progress over time as they worked towards increased independence.
  • Offered crisis intervention services when necessary, providing immediate support and connecting individuals to appropriate resources.
  • Collaborated with multidisciplinary teams to ensure comprehensive care and support of clients.
  • Assisted families in understanding the unique needs of loved ones who sought greater independence while offering emotional support during transitional periods.
  • Developed strong relationships with local organizations to create a robust network of support for clients.
  • Maintained detailed records of all interactions with each client including their progress toward achieving established goals.
  • Coordinated transportation arrangements for clients to ensure accessibility to appointments, meetings, and events.
  • Furthered skills by actively taking part in employee training and taking classes to improve skills.
  • Maintained detailed documentation of resident interactions, observations, and progress toward goals outlined in their care plans.
  • Established a safe and comfortable environment for residents, ensuring their well-being and security.
  • Organized recreational activities that promoted physical activity while offering opportunities for social interaction between residents.
  • Assisted residents with personal care needs, such as bathing, dressing, and grooming to maintain hygiene and dignity.
  • Managed medication administration for residents following physician instructions and maintaining accurate records of all medications given.
  • Implemented safety measures within the facility, reducing risk of accidents or injuries among the resident population.
  • Developed personalized care plans in collaboration with healthcare professionals to address individual resident needs.
  • Performed housekeeping duties as necessary to create a clean, organized living space conducive to independent living.

CNA

Good Samaritan
10.2015 - 01.2016
  • Took care of residents, answering call lights, light housekeeping, charting.

CNA-Group Home Aide

Wind Point Villa Group Home
01.2015 - 10.2015
  • Was the sole caregiver in the home. Took care of clients, passed medications, cleaned the home, took clients on outings, doctor appointments, and assisted boss with all the needs of the clients.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.

CNA

Brightstar Home Care
10.2014 - 01.2015
  • Took care of clients in a home setting, light housekeeping, medication reminders, doctor appointments.

CNA

Grand Prairie Health and Rehab
12.2013 - 10.2014
  • Took care of residents needs and cares, light housekeeping, charting, and answering call lights.

CNA

Home Helpers
07.2013 - 12.2013
  • Taking care of clients needs in their own homes, cleaning, medication reminders, doctor appointments.

CNA

Casa del Mare Assisted Living
08.2012 - 01.2013
  • Taking care of members needs as a CNA and medication administration.

Billing Support Specialist

Medical Billing
05.2012 - 07.2012
  • Work as a Billing Support Specialist answering phone calls and answering insurance claims.

CNA

WVA- Union Grove, WI
01.2012 - 04.2012
  • Worked for Veterans Affairs at the nursing home as a CNA.

Transporter/CNA

Transporter/CNA
01.2011 - 01.2012
  • Worked at Glenbrook Hospital as a patient transporter and CNA. I lifted and moved patients, feeding tubes and IV's.

Cashier

McDonalds
06.2010 - 09.2010
  • Worked as a Cashier at this fast food restaurant and learned more people skills and how to handle difficult customers.

CNA

United Hospital Systems
06.2009 - 08.2009
  • I was trained as a CNA on the Med/Surg. unit at St. Catherine's Hospital. I worked as a transporter after I was trained, but I also was on the floor when they needed the help. I have strong people skills and PCT skills.

Food Service Aide

United Hospital Systems
06.2006 - 06.2009
  • While working as a student in the kitchen, I learned how to communicate with patients and hospital staff. I washed dishes, delivered patient trays, served nurses and doctors in the cafeteria, and prepped foods.

Education

Healthcare - Medical Assistant

Gateway Technical College, Kenosha, WI
05.2010
Licensed August of 2008.

Missions -

Pensacola Christian College, Pensacola, FL
Completed one year of college

Certified Nursing Assistant - Nursing

Gateway Technical College, Kenosha, WI
08.2009

High School -

Union Grove Christian, Union Grove, WI
01.2009

Skills

  • Healthcare experience
  • Care giving
  • Bedside manner
  • Medical terminology
  • Phone communication
  • CPR Certified
  • Wound cleaning and care
  • Pre/Post-surgical care
  • Infection control standards
  • Feeding assistance
  • Mobility assistance
  • Colostomy care
  • Obtaining/charting vital signs
  • Patient positioning
  • Patient transporting
  • Customer service
  • CBRF requirements
  • Behavioral health
  • Working with clients with disabilities
  • Time management
  • Patient care
  • Vital signs monitoring
  • Compassion and empathy
  • HIPAA compliance
  • Dressing assistance
  • Maintaining confidentiality
  • Patient transfers
  • Medication administration

Certification

  • CNA through Gateway Technical College
  • CBRF certifications through Casa del Mare Assisted Living

Personal Information

Date of Birth: 11/30/90

Phone Number: 9208249664

Timeline

CNA - Cherry Cove Assisted Living
03.2022 - 06.2023
Certified Nursing Assistant - Good Samaritan Society
11.2021 - 03.2022
Private Duty CNA - Private Duty CNA
01.2019 - Current
Housekeeper - Thario Building Services
01.2019 - 03.2019
CNA - Northshore Healthcare
01.2018 - 01.2019
CNA - Home Instead Senior Care
11.2016 - 10.2018
CNA - Homes for Independent Living
02.2016 - 06.2017
CNA - Good Samaritan
10.2015 - 01.2016
CNA-Group Home Aide - Wind Point Villa Group Home
01.2015 - 10.2015
CNA - Brightstar Home Care
10.2014 - 01.2015
CNA - Grand Prairie Health and Rehab
12.2013 - 10.2014
CNA - Home Helpers
07.2013 - 12.2013
CNA - Casa del Mare Assisted Living
08.2012 - 01.2013
Billing Support Specialist - Medical Billing
05.2012 - 07.2012
CNA - WVA- Union Grove, WI
01.2012 - 04.2012
Transporter/CNA - Transporter/CNA
01.2011 - 01.2012
Cashier - McDonalds
06.2010 - 09.2010
CNA - United Hospital Systems
06.2009 - 08.2009
Food Service Aide - United Hospital Systems
06.2006 - 06.2009
Pensacola Christian College - Missions,
Union Grove Christian - High School,
Gateway Technical College - Healthcare , Medical Assistant
Gateway Technical College - Certified Nursing Assistant , Nursing

Work Preference

Work Type

Gig WorkPart TimeContract WorkFull Time

Work Location

RemoteOn-SiteHybrid

Important To Me

Work-life balancePersonal development programsCareer advancement

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