Lori Pierce
Rogers,AR
Summary
Performance and results oriented Sales Leader offering exceptional achievements over a 15 year career. Tenacious and highly organized director with an excellent communication, strategic, and analytic approach while accomplishing profit targets and identifying revenue opportunities. Motivationally encourage staff while enhancing communication and maximizing team productivity. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.
Overview
22
22
years of professional experience
15
15
Certification
Work History
National Account Manager / Executive Client Representative
R&R Solutions
12.2018 - 05.2021
- Increased YOY sales by 11.9% by cultivating expansion of existing business with new strategic C-Suite approach
- Effectively coached, advised and enriched communication and culture resulting in positive & united team structure
- Delivered cost increase justifications, recommendations, and alternative solutions driven by actionable data-driven insights
National Account Manager
Teters Floral Products
01.2017 - 11.2018
- Executed calculated account development and management for 14 accounts; sales up 15% YOY
- Successfully rescued critically damaged $2M account - increasing sales by 5%
- Positively transformed internal communication with international partners
Operations and Sales Manager
Hitt Enterprises Inc (contract Position)
12.2015 - 11.2016
- Revamped sales reporting and operations procedures, broadened product focus and increased productivity by 18%
- Establishing eCommerce presents for patented product, generating $1.1M
- Diagnosed and renegotiated current contracts; yielded 22.1% savings
eCommerce Account Manager
Ariela & Associates International, (walmart.com)
01.2015 - 11.2015
- Increased Walmart.com sales by 17.1% and maintained a 98% or higher in-stock
- Finalized detailed item directory, capitalized on emerging trends, and managed online campaigns
- Developed new item and sell through metric analysis
Category Analyst / Administrative Coordinator
Anderson Merchandisers, LLC
10.2013 - 01.2015
- Developed reporting, analyzed data and delivered updated hourly reporting to Walmart and internal Executives teams
- Created and supplied weekly modular changes via ProSpace supervising retail workforce for Walmart stores
Sr. Sales Analyst / Associate Account Manager
Dr. Reddy's Laboratories
01.2011 - 09.2013
- Boosted sales by 28%
- Created and standardized analytics & sales reports while identifying trends and opportunities
- Tracked special events, sell through reporting and additional product opportunities
- Developed and delivered polished presentations capturing category leadership
Sr. Sales Analyst / Associate Account Manager
Novartis Consumer Health
08.2008 - 12.2010
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Monitored buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Improved and streamlined onboarding strategies.
Account Mgr. / Sales Analyst / Office Project Manager
Team Direct Management
08.2004 - 07.2008
- Set and maintained high standards for customer service and account leadership: pricing, reporting, & buyer needs and requests
- Consulted and guided clients before, during and after contract signings and provided ongoing support.
- Created proposals for new and repeat customer transactions, negotiated terms & pricing variations
Business Area Coordinator / Sales Analyst
Bayer Consumer Care
11.1998 - 07.2004
- Tracked, analyzed and reported all special events
- Responded to questions, issues or needs and found appropriate solutions
- Organized and managed training for employees in reference to internal systems
- Provided exemplary customer service while arranging travel accommodations for team members and executives
Education
Some College (No Degree) - Business Administration And Management
Three Rivers Community College
Poplar Bluff, MOSkills
- Revenue Projections
- Customer Engagement Strategies
- Team Leadership; Coaching, Mentoring, and Collaboration
- Clear and Professional Communication
- High Impact Proposal Presentations
- Client Rapport-Building
- Executive Management Support
- Sales Pipeline Management
- Solution Selling
- Business Growth Opportunities
- Complex Negotiations
- Persuasive Selling
Accomplishments
- Created and presented a new and exciting business plan to internal executive team: Successfully redirected account focus, increasing existing business opportunities and revenue
- Excellent Customer Service Award : Exceptional account management, Circuit Board Division for Kennametal - 3 years
- Awarded the “Supplier Award of Excellence” 1st Quarter 2012 for Antacid / Laxative Category This was the first time a "Private Label" supplier received this honor
- Created a manual detailing step-by-step instructions to assist the on boarding process of partnering with Walmart and Sam's Club
Certification
- Logistics Overview, Franklin Covey - 1993
- Giving and Receiving Performance Feedback, Franklin Covey - 1993
- Siebel and SAP Training, Bayer Consumer Care - 2001
- Excellent Customer Service, Franklin Covey - 1996
- Diversity Insights, Bayer Consumer Care - 2001
- Sexual Harassment and How to Manage It (Managers Responsibility), Franklin Covey - 1995
- Financial Integrity, Bayer Consumer Care - 2002
- Access 1 & 2, Bayer Consumer Care/Walmart - 2003
- Code of Business and Ethics, Bayer Consumer Care - 2003
- Sustainability with Walmart, Walmart - 2005
- Working Successfully with Colleagues in India, Dr. Reddy's Laboratories - 2012
- Team Building With A Smile, Novartis Consumer Health - 2008
- Vlookup & Xlookup - Certified, LinkedIn - 2021
- Creating Great First Impressions - Certified, LinkedIn - 2020
- Improving Listening Skills - Certified, LinkedIn - 2021
- Positive Work - Certified, LinkedIn - 2020
- Positive Customer Experience - Certified, LinkedIn - 2020
- Customer Experience ~ Journey Mapping - Certified, LinkedIn - 2021
- Consultative Selling - Certified, LinkedIn - 2021
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
National Account Manager / Executive Client Representative
R&R Solutions
12.2018 - 05.2021
National Account Manager
Teters Floral Products
01.2017 - 11.2018
Operations and Sales Manager
Hitt Enterprises Inc (contract Position)
12.2015 - 11.2016
eCommerce Account Manager
Ariela & Associates International, (walmart.com)
01.2015 - 11.2015
Category Analyst / Administrative Coordinator
Anderson Merchandisers, LLC
10.2013 - 01.2015
Sr. Sales Analyst / Associate Account Manager
Dr. Reddy's Laboratories
01.2011 - 09.2013
Sr. Sales Analyst / Associate Account Manager
Novartis Consumer Health
08.2008 - 12.2010
Account Mgr. / Sales Analyst / Office Project Manager
Team Direct Management
08.2004 - 07.2008
Business Area Coordinator / Sales Analyst
Bayer Consumer Care
11.1998 - 07.2004
Some College (No Degree) - Business Administration And Management
Three Rivers Community College
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