Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Lori L. Arnold

Cardington

Summary

Over 20 years experience in the financial services industry at JP Morgan Chase & Co. in operational risk and controls, quality assurance, and business operations. Looking to pursue a career in project management. utilizing strong organizational, communication, and analytic skills to guide teams and deliver projects successfully.

Overview

20
20
years of professional experience

Work History

Control Management Exam Manager

JP Morgan Chase & Company
08.2023 - 10.2025
  • Efficiently manager approximately 100 internal audits and eternal compliance-related exams across multiple lines of businesses.
  • Coordinated with approximately 10 Control Managers, and numerous audit groups
  • Designed, implemented, and maintained comprehensive tracking systems and repositories.
  • Facilitated and oversaw audit readiness to support successful exam preparation.
  • Played a key role in the developing the newly established roles and responsibilities for Exam Manager's.

Control Management Quality Assurance Analyst

JP Morgan Chase & Company
04.2017 - 08.2023
  • Conducted comprehensive quality assurance testing for Sworn and Other Signed Documents across the Firm.
  • Reviewed over 2000 document types to ensure compliance with Firm wide policies and procedures.
  • Achieved a 99% quality score.
  • Applied internal audit methodologies to deliver and execute audits effectively.
  • Served as a liaison and business partner with leadership, Legal, and multiple lines of business to identify root cause and resolve process gaps.
  • Lead training and development initiatives for new employees, both onshore and offshore.

Executive Office Relationship Liaison

JP Morgan Chase & Company
03.2014 - 04.2017
  • Managed relationships and communications with regulatory agencies, including State Attorneys General and Congressional/Senate offices.
  • Researched and addressed escalated customer inquiries across Mortgage Banking, Auto, Retail, and Credit Cards.
  • Represented JP Morgan Chase in conference calls with the regulatory agencies and provided written responses.

Mortgage Banking Originations Senior Closer

JP Morgan Chase & Company
07.2012 - 01.2014
  • Prepared mortgage closing documents in compliance with Fannie Mae, Freddie Mac, Real Estate Settlement Procedures Act. Federal Housing Administration, and JP Morgan guidelines.
  • Reviewed closing documents for accuracy and future loan salability while maintaining an error rate of 3% or less.

Mortgage Banking Financial Operations Associate

JP Morgan Chase & Company
09.2005 - 07.2012
  • Coordinated with internal partners, external Attorney's, title companies, and customers to correct loans paid off in error.
  • Facilitated the re-activation of mortgage loans onto systems, reinstatement of collateral liens.
  • Processed transactional system updates on customer payments, mortgage pay-offs.
  • Reconciled reports and bank accounts items.

Education

Columbus State Community College
Columbus, OH
01-1998

Accident, Disability And Life Insurance License - Insurance

Hondros College
Columbus, OH
01-1998

Skills

  • Project Management
  • Team leadership
  • Organizational time strategies
  • Decision-making

Interests

  • Designs, and markets unique handmade products at local craft fairs
  • Explores flea markets and antique shops for treasures

Timeline

Control Management Exam Manager

JP Morgan Chase & Company
08.2023 - 10.2025

Control Management Quality Assurance Analyst

JP Morgan Chase & Company
04.2017 - 08.2023

Executive Office Relationship Liaison

JP Morgan Chase & Company
03.2014 - 04.2017

Mortgage Banking Originations Senior Closer

JP Morgan Chase & Company
07.2012 - 01.2014

Mortgage Banking Financial Operations Associate

JP Morgan Chase & Company
09.2005 - 07.2012

Columbus State Community College

Accident, Disability And Life Insurance License - Insurance

Hondros College

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