Lori Cook
Muskogee,OK
Summary
Detail-oriented administrative assistant with experience in customer service, data entry and office management. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Office Administrative Assistant
Eagle Sprinkler System & Landscape, LLC
10.1995 - Current
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Created and updated records and files to maintain document compliance.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Managed accounts payable and receivable to gain better sense of overall financial stability and liquidity.
- Authored business documents to organize and emphasize information quickly and effectively.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Scheduled office meetings and client appointments for staff teams.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Managed department budgets and generated financial reports for management review.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
Administrative Assistant
Whitlock Packaging Corporation
07.1989 - 11.2003
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Assisted development and implementation of new administrative procedures.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Volunteered to help with special projects of varying degrees of complexity.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Transcribed and organized information to assist in preparing speeches and presentations.
Ass
Famous Footwear
11.1987 - 07.1989
- Greeted guests in with friendliness and professionalism.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Assisted manager in all aspects of business operations.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Offered technical support and troubleshot issues to enhance office productivity.
- Developed and implemented strategies to streamline office operations.
- Managed calendars and coordinated travel arrangements and accommodation for senior-level staff to optimize schedules.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Trained and supervised employees on office policies and procedures.
Education
High School Diploma -
Crums Beauty College
Manhattan, KS09.1986
High School Diploma -
Lafollette High School
Madison, WI06.1984
Skills
- Database Entry
- Billing and Invoicing
- Event Planning
- Spreadsheet Development
- Telephone Reception
- Customer Engagement
- Business Correspondence
- Schedule Management
- Schedule and Calendar Management
- Human Resources
- Leadership and Supervision
- Scheduling and Calendar Management
- Accounting Support
- Word Processing
- Database Administration
- Expense Tracking
- Reception Management
- Event and Meeting Planning
- Document Scanning
- File Organization
- Payroll
- Calendar management
- Customer service
- File management
- Multitasking
- Project coordination
- Vendor relations
- Team collaboration
- Expense reporting
- Verbal communication
- Microsoft Office proficiency
- Telephone etiquette
- Scheduling appointments
- Spreadsheet management
- Organizational skills
- Record keeping
- Meeting planning
- Office Administration
- Appointment Scheduling
- Mail Handling
- Bookkeeping
- Invoice Processing
- Scheduling
- Data Entry
- Filing
- Documentation and Reporting
- Mail Distribution
Certification
- AutoCAD LT Training - 2000
Timeline
Office Administrative Assistant
Eagle Sprinkler System & Landscape, LLC
10.1995 - Current
Administrative Assistant
Whitlock Packaging Corporation
07.1989 - 11.2003
Ass
Famous Footwear
11.1987 - 07.1989
High School Diploma -
Crums Beauty College
High School Diploma -
Lafollette High School
- AutoCAD LT Training - 2000
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