Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lori Cook

Muskogee,OK

Summary

Detail-oriented administrative assistant with experience in customer service, data entry and office management. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

36
36
years of professional experience
1
1
Certification

Work History

Office Administrative Assistant

Eagle Sprinkler System & Landscape, LLC
10.1995 - Current
  • Responded to inquiries from callers seeking information.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Created and updated records and files to maintain document compliance.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Managed accounts payable and receivable to gain better sense of overall financial stability and liquidity.
  • Authored business documents to organize and emphasize information quickly and effectively.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Scheduled office meetings and client appointments for staff teams.
  • Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
  • Managed department budgets and generated financial reports for management review.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.

Administrative Assistant

Whitlock Packaging Corporation
07.1989 - 11.2003
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
  • Assisted development and implementation of new administrative procedures.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Drafted correspondence and other documents for CEO and department heads in company's voice.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
  • Transcribed and organized information to assist in preparing speeches and presentations.

Ass

Famous Footwear
11.1987 - 07.1989
  • Greeted guests in with friendliness and professionalism.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Assisted manager in all aspects of business operations.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Offered technical support and troubleshot issues to enhance office productivity.
  • Developed and implemented strategies to streamline office operations.
  • Managed calendars and coordinated travel arrangements and accommodation for senior-level staff to optimize schedules.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Trained and supervised employees on office policies and procedures.

Education

High School Diploma -

Crums Beauty College
Manhattan, KS
09.1986

High School Diploma -

Lafollette High School
Madison, WI
06.1984

Skills

  • Database Entry
  • Billing and Invoicing
  • Event Planning
  • Spreadsheet Development
  • Telephone Reception
  • Customer Engagement
  • Business Correspondence
  • Schedule Management
  • Schedule and Calendar Management
  • Human Resources
  • Leadership and Supervision
  • Scheduling and Calendar Management
  • Accounting Support
  • Word Processing
  • Database Administration
  • Expense Tracking
  • Reception Management
  • Event and Meeting Planning
  • Document Scanning
  • File Organization
  • Payroll
  • Calendar management
  • Customer service
  • File management
  • Multitasking
  • Project coordination
  • Vendor relations
  • Team collaboration
  • Expense reporting
  • Verbal communication
  • Microsoft Office proficiency
  • Telephone etiquette
  • Scheduling appointments
  • Spreadsheet management
  • Organizational skills
  • Record keeping
  • Meeting planning
  • Office Administration
  • Appointment Scheduling
  • Mail Handling
  • Bookkeeping
  • Invoice Processing
  • Scheduling
  • Data Entry
  • Filing
  • Documentation and Reporting
  • Mail Distribution

Certification

  • AutoCAD LT Training - 2000

Timeline

Office Administrative Assistant

Eagle Sprinkler System & Landscape, LLC
10.1995 - Current

Administrative Assistant

Whitlock Packaging Corporation
07.1989 - 11.2003

Ass

Famous Footwear
11.1987 - 07.1989

High School Diploma -

Crums Beauty College

High School Diploma -

Lafollette High School

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Lori Cook