Hi, I’m
Lori L. Griscom
Administrator
Sparks,NV
Summary
Ambitious self-motivator seeking a position with an organization that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Executive Assistant skilled at offering high-level administrative support to senior-level staff. Expert in travel management, expense tracking and schedule coordination. Expertly assists executive team using exceptional communication and organizational skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Overview
16
years of professional experience
Work History
Topline Insurance (People’s Trust Insurance)
System Administrator
09.2021 - Current
Job overview
- Provide guidance, coaching, and mentoring of company software as system administrator
- Monitor customer accounts to ensure compliance with company and carrier guidelines.
- Skilled at working independently and collaboratively in a team environment.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Self-motivated, with a strong sense of personal responsibility.
- Ensure 20 agents remained compliant with state licensing requirements.
- Assist with new carrier set up and coordinating policy downloads
- Work with company systems to upload files, collect data, via Applied Epic, Salesforce, and various carrier sites.
- Managed onboarding and offboarding of employees.
Rapid Response Team (People’s Trust Insurance)
Executive Assistant
12.2013 - 09.2021
Job overview
- Direct liaison between Rapid Response Team (RRT) and outside council providing requested job documents (i.e., photos, notations on job files, etc.) to prepare for depositions and trials
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Provide guidance, coaching, and mentoring of company software as system administrator
- Create and distribute standard operating procedures (SOP) to provide feedback on operational concerns and issues
- Maintain relationships with subcontractors and vendors to ensure compliance is met with company insurance & license requirements
- Organized and coordinated zoom conferences and bi-weekly meetings linking 11 locations.
- Coordinate hospitality needs and travel for executive staff and employees during catastrophes and company events.
- Processed travel expenses and reimbursements for executive team.
- Facilitated training and coaching for incoming office staff.
- Supervised 15 office coordinators
- Worked with senior management to initiate new projects and assist in various processes.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Volunteered to help with special projects of varying degrees of complexity.
Innovative Properties, Inc
Realtor/Property Manager
09.2007 - 07.2013
Job overview
- Maintain effective customer relations as a liaison between owners, tenants, community associations, and service providers for residential and commercial properties.
- Coordinate all aspects of meeting with prospective owners; including but not limited to property inspections, preparation of management agreement, and marketing various homes or commercial office space for rent.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Collected and maintained careful records of rental payments and payment dates.
- Enforce lease and compliance of homeowner associations in accordance with Maryland laws and board of realtors
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Completed final move-out walk-throughs with tenants to identify and document required repairs.
- Responded to Common Area Maintenance (CAM) inquiries.
Education
McArthur High School, Hollywood, FL
High School Diploma
06.1986
University Overview
- Completed professional development in Early Childhood Education
Skills
- Strategic Decision-Making
- Attention to Detail
- Staff Management
- Issue Resolution
- Verbal and Written Communication
- File System Administration
- Project Coordination
- Departmental Coordination
- Creating SOP
- Vendor Relationship Management
Timeline
System Administrator
Topline Insurance (People’s Trust Insurance)
09.2021 - Current
Executive Assistant
Rapid Response Team (People’s Trust Insurance)
12.2013 - 09.2021
Realtor/Property Manager
Innovative Properties, Inc
09.2007 - 07.2013
McArthur High School
High School Diploma
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