Lori Lou Michalek
Culpeper,VA
Summary
Knowledgeable human resource specialist with solid background in human resources, including recruitment, employee relations, and policy implementation. Known for supporting organizational goals through effective talent management and conflict resolution. Demonstrated expertise in communication and problem-solving.
Overview
14
14
years of professional experience
Work History
Internet Research Specialist
Appen Butler Hill, Inc
03.2011 - 05.2012
- Interfacing research base on accuracy for Fortune 500 companies to validate and perform quality assurance for web-based applications
HRIS Representative
Gannett Offset
11.2007 - 10.2008
- Managed day to day data processing in the areas of benefits and the Human Resources Information System (HRIS) using LAWSON
- Monitored monthly HRIS reports, ensuring compliance with strict deadlines and expectations
- Coordinated between Springfield Offset and Corporate HRIS Departments on system updates, year-end processing, and other special issues that occurred
- Developed and improved forms and procedures for Springfield and the various sites to improve efficiency in the HRIS process
- Helped to complete the Affirmative Action Plan, the Business of People Report, the EEO1 Report, and the Vets 100 Report
- Extensive experience using the Lawson program for HRIS entry
Human Resources Administrative Specialist
Gannett Offset
03.2006 - 11.2007
- Acted as the first point of contact for walk-in traffic regarding benefits-related questions and documentation
- Maintained all benefits forms, brochures, employee assistance materials, and orientation packets; assisted with distributing new benefits materials to employees
- Managed daily activities and data processing in the areas of benefits and aided in processing the Human Resources Information System (HRIS)
- Used the Cyborg System and Lawson programs for HRIS entry
- Supervised the job description program
- Performed personnel services to a variety of customers
- Authored monthly HRIS reports meeting all deadlines
- Handled concerns, extensions, and updates to I-9 documentation
- Prepared ad hoc Reportsmith reports upon request
- Handled Excel data conversions, and provided statistical data as requested by co-workers
- Set up luncheons, meetings, and helped with companywide celebrations
Human Resources Administrative Assistant
Gannet Offset
10.2004 - 03.2006
- Greeted and assisted employees, providing information and routing communications as required
- Drafted and revised executive correspondence and created forms, reports, and brochures using a variety of applications
- Provided technical, writing, editing, and other document management support to the Human Resources Department and answered employee queries
- Supervised new hire processing, including routing their packages and validating their applications (such as I-9 compliance)
- Scheduled luncheons, meetings and team building events as directed
Emergency Communications Specialist
City of Manassas
08.2003 - 10.2004
- First contact for citizens needing immediate police, fire, or emergency assistance
- Filtered incoming calls on multi-function telephone and radio system
- Prioritized levels of need and dispatching appropriate personnel in response
- Supervised procedural adherence and was responsible for entering, modifying, and monitoring data in both national and state-wide computerized network
Police Records Clerk
City of Manassas
04.2002 - 08.2003
- Maintained, compiled, retrieved, and distributed official police documents and records in response to requests
- Performed information searches using manual files and computerized database
- Coded police reports for use in an incident-based reporting system
- Entered data from police reports into the criminal records database
- Provided quality assurance, correcting errors in reports and validating data
- Liaison to the public, answering inquiries and ensuring that proprietary, confidential, and protected data was distributed properly
Accounting Assistant
Softalia LLC
08.2001 - 10.2001
- Coded and entered payable and receivable and handled a variety of banking transactions
- Prepared journal entries for accrual, pre-paid, and inter-company transactions
- Conducted monthly reconciliation, processed bank deposits, maintained multiple balance sheets and bank ledgers, and tracked roll-over accounts
Customer Service Manager Assembly Quality
Triple E Manufacturing & Design Inc.
05.2001 - 08.2001
- Filtered and addressed incoming customer inquiries for three separate associates and a an association book store
- Prepared invoices, expedited orders, and assisted with processing accounts receivable
Receptionist
Easter Seals
06.2000 - 05.2001
- Greet people as they entered and helped to fill out new patient paperwork
- Liaison between patients and therapists
- Scheduled appointments, made reminder calls, and managed appointments
- Created and maintained patient records
- Validated patient insurance coverage, treatment approval and followed up with patient concerns
Office Manager
Inside Story Carpet One
01.1998 - 03.2000
- Processed accounts payable and receivable, and employee payroll
- Corresponded with vendors and subcontractors making sure delivery and installations would be on time
- Managed the schedules of nine other employees
- Help run special sales events twice a year
- Elevated customer satisfaction ratings by resolving client and case issues efficiently
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care
- Handled supply purchases and inventory management for office operations and equipment maintenance
- Oversaw all day-to-day office operations, such as receiving and organizing correspondence, answering and forwarding calls and creating business letters and records
- Set up new files and assigned tracking numbers
Education
Bachelor of Arts - Psychology
Pennsylvania State University
University Park, PA12-2024
Skills
- Customer Service
- Scheduling
- Basic HRIS
- Office Management
- Executive Writing
- Human Resources
Timeline
Internet Research Specialist
Appen Butler Hill, Inc
03.2011 - 05.2012
HRIS Representative
Gannett Offset
11.2007 - 10.2008
Human Resources Administrative Specialist
Gannett Offset
03.2006 - 11.2007
Human Resources Administrative Assistant
Gannet Offset
10.2004 - 03.2006
Emergency Communications Specialist
City of Manassas
08.2003 - 10.2004
Police Records Clerk
City of Manassas
04.2002 - 08.2003
Accounting Assistant
Softalia LLC
08.2001 - 10.2001
Customer Service Manager Assembly Quality
Triple E Manufacturing & Design Inc.
05.2001 - 08.2001
Receptionist
Easter Seals
06.2000 - 05.2001
Office Manager
Inside Story Carpet One
01.1998 - 03.2000
Bachelor of Arts - Psychology
Pennsylvania State University
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