Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic
Lori Hitesman

Lori Hitesman

Muncy

Summary

Dynamic professional with experience as a Women's Volunteer Advocate at Expectations Women's Center, excelling in client representation and crisis support. Proven ability to enhance customer satisfaction through active listening and effective teamwork. Skilled in case management and creative problem-solving, fostering positive relationships and achieving impactful outcomes.

Overview

21
21
years of professional experience

Work History

Women's Volunteer Advocate

Expectations Women's Center
05.2025 - Current
  • Participate in team and prayer meetings to discuss client needs and service strategies.
  • Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
  • Delivered friendly service and offered support in every interaction.
  • My 3 month training program will be up in August which then I will be able to start seeing clients.

Cashier and Customer Service

Big Lots
08.2021 - 04.2023
  • Processed customer transactions efficiently using point-of-sale systems.
  • Provided exceptional customer service, enhancing shopping experience and resolving inquiries promptly.
  • Maintained accurate cash drawer balance through diligent cash handling practices.
  • Assisted in stocking shelves, ensuring products were organized and easily accessible for customers.
  • Trained new cashiers on register operations and customer service protocols, fostering a cohesive team environment.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Department Manager

Walmart
07.2004 - 2009
  • Managed daily operations to ensure efficient department workflow and optimal resource allocation.
  • Coordinated cross-functional communication to align departmental goals with overall company objectives.
  • Monitored inventory levels, ensuring timely restocking and minimizing excess stock issues.
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.

Education

High School Diploma -

Tawas Area High School
East Tawas, MI
05-1985

Skills

  • Document filing
  • Client representation
  • Mentorship
  • Crisis support
  • Active listening
  • Collaboration and teamwork
  • Interpersonal skills
  • Case management
  • Team collaboration
  • Creative and critical thinking
  • Writing and editing
  • Attention to detail

Interests

  • Crafting and DIY Projects
  • Creating digital artwork using software like Photoshop, Illustrator, or Procreate
  • Interior Design
  • I have a passion for photography and editing photos
  • Sharing recipes, cooking tips, and culinary experiences through blogs and social media platforms
  • Baking
  • Engaging in food photography and sharing culinary creations on social media
  • Growing herbs, vegetables, or fruits in home gardens
  • I enjoy cooking for friends and family gatherings
  • Fundraising Events
  • Volunteer Work
  • Participating in fundraising events to support local charities, schools, or community projects

Timeline

Women's Volunteer Advocate

Expectations Women's Center
05.2025 - Current

Cashier and Customer Service

Big Lots
08.2021 - 04.2023

Department Manager

Walmart
07.2004 - 2009

High School Diploma -

Tawas Area High School

Similar Profiles

CREATE PROFILE