Lori Maria Rico
Houston,Tx
Summary
Responsible Property Manager committed to ensuring a safe and comfortable environment for residents and advocating for employees' needs. Looking to seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills. Detail-oriented and organized Property Manager, effectively managing personnel, property, and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs. A well-qualified Property manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision-makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
12
12
years of professional experience
Work History
Property Manager The Huxley at The Medical Center
CAF Manangement
05.2023 - Current
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Increased property occupancy rates by effectively marketing available units
- Coordinated with legal counsel to resolve tenant disputes.
- Provided ongoing training opportunities for staff, promoting professional growth and fostering a cohesive team environment.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Maximized rental income while minimizing expenses through effective planning and control.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained sufficient number of units market-ready for lease.
Property Manager Chateaux Dijon
CAF Management
09.2022 - 05.2023
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Implemented cost-saving measures through efficient resource allocation and vendor negotiations, optimizing property financial performance.
- Developed and implemented marketing strategies to increase occupancy rates.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Reduced vacancy periods by implementing strategic marketing initiatives targeting specific demographics within the community.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
Property Manager
American Realty Advisors
03.2022 - 09.2022
- Developed, reviewed, and submitted property operating and capital budgets.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Handled disciplinary actions, performance appraisals, and terminations of company staff.
- Prepared specifications, solicited bids, and approved subcontracts for building services.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Verified income, assets, and expenses and completed file tracking sheet for each applicant.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained a sufficient number of units market-ready for lease.
- Developed and executed a plan to achieve and maintain a 95% or better rate of occupancy. the
Property Manager
Dakota At Bingle
06.2021 - 11.2021
- Set up vendors for new mid-rise community
- Monitored the progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Assisted construction team on walks and inspections
- Introduced prospective tenants to types of units available and performed tours of premises.
- Trained and motivated leasing staff during bi-monthly training.
- Developed, reviewed, and submitted property updates on completed units.
- Handled disciplinary actions, performance appraisals, and terminations of company staff.
- Prepared specifications, solicited bids, and approved subcontracts for building services.
- Created spreadsheets using Microsoft Excel for daily, weekly, and monthly reporting.
- Conducted research, gathered information from multiple sources, and presented results.
- Payroll
- Reviewed time records for 12 plus employees to verify the accuracy of information.
Property Manager
Banyan Palms
10.2019 - 03.2021
- Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans, and tenant outreach programs.
- Evaluated and recommended changes in rental pricing strategies to remain competitive in the market.
- Monitored timely receipt and reconciliation of rent collections by landlord and resident statutes.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Developed, reviewed, and submitted property operating and capital budgets.
- Boosted occupancy by 98% by leveraging market knowledge and successful promotional strategies.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Developed and executed a plan to achieve and maintain a 98% or better rate of occupancy.
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Organized and participated in meetings to allow residents to ask questions and provide a forum for issues to be addressed.
- Boosted occupancy by 98% by leveraging market knowledge
- and successful promotional strategies.
- Prepared specifications, solicited bids, and approved subcontracts for building services.
- Reviewed time records for 12 plus employees to verify the accuracy of information.
Assistant Manager
Providence, Champion
02.2017 - 09.2019
- Processing all rental payments.
- Helped with several properties within KPM mgmt to lower delinquency.
- Assisted property manager by answering questions and redirecting concerns not only from the staff but concerns of the residents as well
- Trained and motivated leasing staff during bi-monthly training.
- Communicated regularly with key on-and off-site tenant contacts to achieve satisfaction within the property
- Posted policies and rules in common areas for tenant review.
- Showed apartments to potential tenants and answered questions regarding the community.
- Processed security deposit refunds.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Verified income, assets, and expenses and completed file tracking sheet for each applicant.
Assistant Manager
Villages of, Briar Forest
10.2015 - 12.2017
- Assist the manager with the general administration of the property and performing related management functions with the daily operations of the apartment community
- Conducting move-in and move-out inspections of units to determine applicable charges for damages, conducting inspections to determine market readiness and implementing high quality standards of cleanliness and aesthetic appearance
- Followed up on any delinquent rent, prepared 3-day notices and initiated eviction procedures as necessary
- Maintain open communication with the Property Manager and Maintenance Supervisor
- Monitor renewals
- Distribute and follow-up on renewal notices
- Receive all telephone calls and in-person visits
- Listen to resident requests, concerns and comments
- Accept rental payments and post rents, Operate 10-key calculators
- Ensure the apartment is ready for residents to move-in on an agreed date
- Tour property with prospective residents in accordance with all federal fair housing guidelines
- Represent the company in a professional manner at all the times
Property Manager
Fall Lake
01.2012 - 09.2015
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Communicated regularly with key on-and off-site tenant contacts to achieve satisfaction with facility and services.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
- Boosted occupancy 100% by leveraging market knowledge and successful promotional strategies.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
Education
Northbrook High School
Houston, Texas2002
Skills
- Tenant and eviction laws
- Affordable housing programs' knowledge
- Customer service-focused
- Leadership
- Building operations
- City and county regulations
- Maintenance knowledge
- Budgeting
- Staff Management
- Marketing
- Leasing and sales
- Property tours and inspections
- Onsite, Resman,Yardi,Bluemoon Entrata
- Team building
- Multitasking
- Friendly, Positive Attitude
- Customer Relations
- Problem Resolution
- Verbal Communication
- Microsoft Word
- Multitasking Abilities
- Cultural Awareness
- Networking
- Research
- Public Speaking
- Relationship Building
- Data Entry
Timeline
Property Manager The Huxley at The Medical Center
CAF Manangement
05.2023 - Current
Property Manager Chateaux Dijon
CAF Management
09.2022 - 05.2023
Property Manager
American Realty Advisors
03.2022 - 09.2022
Property Manager
Dakota At Bingle
06.2021 - 11.2021
Property Manager
Banyan Palms
10.2019 - 03.2021
Assistant Manager
Providence, Champion
02.2017 - 09.2019
Assistant Manager
Villages of, Briar Forest
10.2015 - 12.2017
Property Manager
Fall Lake
01.2012 - 09.2015
Northbrook High School
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