Summary
Overview
Work History
Education
Skills
Timeline
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Lorin Burton

Fuquay-Varina,NC

Summary

Aspiring to establish a rewarding career, I aim to gain valuable experience, continually enhance and diversify my skills, and make a positive impact. Fueled by exceptional academic achievements as the 2018 Valedictorian of Mark Twain High School, I bring a proactive and composed approach to problem-solving and strong critical thinking and research capabilities. In addition to being a valuable team player, I possess strong administrative and communication skills.

Overview

4
4
years of professional experience

Work History

Sales Associate

Tullivers Pet Food Emporium
11.2021 - 11.2022
  • Rotated stock and restocked shelves to maintain product availability and store appearance
    Efficiently managed over a dozen daily curbside orders while handling register duties proficiently
    Provided exceptional customer service by assisting pet owners in selecting the right products for their pets' dietary and nutritional needs
    Demonstrated expert knowledge of various pet food brands, ingredients, and dietary requirements to guide customers effectively
    Maintained inventory control and ensured shelves were stocked with a diverse selection of products
    Operated cash register, processed payments accurately, and professionally handled customer inquiries
    Managed returns, exchanges, and refunds following store policy.
    Maintained a calm demeanor and professionally managed issues in complicated, high-stress situations
    Developed strong relationships with regular customers, building loyalty and trust within the pet owner community
    Entrusted with the responsibility of independently opening and closing the store, ensuring smooth and secure daily operations.
    Demonstrated attention to detail by conducting regular inventory assessments and efficiently inputting data into Excel spreadsheets to meet order deadlines and maintain optimal stock levels.
    Managed bookkeeping tasks efficiently, maintaining accurate sales, expenses, and transaction records to support financial reporting and analysis
    Proficiently operated point-of-sale (POS) system and QuickBooks, streamlining checkout processes and ensuring accurate financial records
    Executed precise end-of-day register closings, ensuring all transactions were accounted for and adhering to strict safety and security protocols

Animal Caregiver

Santa Fe Cats
08.2021 - 10.2021
  • Managed client check-ins and check-outs, efficiently assisting them during drop-off and pick-up times for their cats
  • Demonstrated strong communication skills by promptly answering phone calls, scheduling boarding dates, and swiftly returning messages
  • Ensured a clean and hygienic environment for the cats by diligently scooping litter boxes, thoroughly cleaning kennels, and administering proper feeding and medication
  • Maintained a high standard of cleanliness and organization, completing end-of-shift duties such as dishwashing, sweeping, mopping, vacuuming, and trash disposal
  • Engaged with the cats during shifts, providing companionship and engaging in play to promote their well-being and reduce stress.
  • Attentively observed cats' behavior and physical condition, promptly identifying signs of illness or injury and reporting to appropriate personnel
  • Conducted regular monitoring of animals, diligently recording essential information such as diet, physical condition, and behavior for accurate record-keeping
  • Applied grooming skills, including trimming nails and attending to other grooming needs, to ensure the cats' comfort and overall health
  • Delivered comprehensive medical support to cats, administering treatments like insulin injections for diabetic felines, providing liquid IVs, and ensuring the proper administration of all required medications

Adoptions Counselor/Foster Care Coordinator Aid

Santa Fe Animal Shelter
04.2021 - 07.2021
  • Engaged in daily dog walking sessions for two hours each morning, ensuring shelter dogs' physical and mental well-being and promoting their adaptability
  • Demonstrated strong commitment to maintaining a clean and sanitary environment by performing thorough kennel deep-cleaning, creating space for additional animals awaiting adoption
  • Provided exceptional customer service, assisting prospective adopters in finding the ideal companion animal that met their needs and preferences
  • Mastered the shelter's proprietary software, Chameleon, streamlining administrative tasks and continuously seeking opportunities to enhance efficiency and effectiveness.
  • Collaborated with the shelter's veterinary clinic, administering medications to animals and facilitating smooth transitions to and from the clinic as needed
  • Proactively offered valuable advice to customers on best practices for pet care, ensuring that animals would receive optimal care and find their forever homes
  • Acted as a foster aid, playing a crucial role in nurturing and placing underage puppies, kittens, and animals with medical needs into loving homes, preparing them for adoption candidacy
  • Recruiting and engaging a dedicated network of foster families to provide temporary care and love for animals awaiting adoption.
  • Conducted comprehensive assessments of shelter animals to determine their suitability for the foster program, matching them with appropriate foster homes based on individual needs and preferences
  • Collaborated closely with the shelter's veterinary team, ensuring foster animals received timely medical care and treatment as required
  • Conducted regular check-ins with foster families, fostering strong relationships and providing ongoing support and feedback to optimize the fostering experience
  • Utilized data analysis to track the success of the foster program, identifying areas for improvement and implementing strategic enhancements to increase effectiveness

Front End Supervisor

Ross Dress For Less
06.2019 - 04.2020
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively
  • Monitored cash drawers in the checkout stations to verify adequate cash supply
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions
  • Coached employees and trained them on methods for handling various aspects of sales, complicated issues, and difficult customers
  • Assisted in resolving complex customer issues and escalated concerns, demonstrating strong problem-solving skills and a commitment to customer satisfaction
  • Conducted regular cash audits and maintained the security of cash handling procedures to minimize discrepancies and ensure compliance with company standards
  • Trained front-end associates on adequately using the point-of-sale (POS) system and customer service best practices
  • Meticulously organized and scheduled everyone's lunches, ensuring that each team member had their break before their 5th hour

Sandwich Artist

Jersey Mike's Subs
02.2019 - 05.2019
  • Collaborated with a diverse team of sandwich artists to provide exceptional customer service, ensuring that each guest had a memorable dining experience
  • Kept workplace clean and organized in line with restaurant policies.
    Greeted guests, promoted specials, and took orders
  • Prepared and presented food in compliance with health and safety guidelines
  • Adapted to a fast-paced work environment, consistently meeting peak-hour demands and delivering prompt service during busy periods
  • Actively listen to customers' preferences, allergies, and dietary restrictions, customizing subs to meet their specific needs and ensuring their satisfaction
  • Participated in training and development programs to enhance product knowledge, customer service skills, and food preparation techniques
  • Organized freezers, refrigerators, and storage rooms by receiving, recording, and moving food and beverage supplies and products

Education

No Degree - Biology

Grossmont College
El Cajon, CA

Skills

  • Sales Training
  • Documentation and Recordkeeping
  • Merchandising Proficiency
  • Presentations and Demonstrations
  • Guest Relations
  • Teamwork and Collaboration
  • Market Research
  • POS System Operations
  • Sales and Marketing
  • Complex Problem-Solving

Timeline

Sales Associate

Tullivers Pet Food Emporium
11.2021 - 11.2022

Animal Caregiver

Santa Fe Cats
08.2021 - 10.2021

Adoptions Counselor/Foster Care Coordinator Aid

Santa Fe Animal Shelter
04.2021 - 07.2021

Front End Supervisor

Ross Dress For Less
06.2019 - 04.2020

Sandwich Artist

Jersey Mike's Subs
02.2019 - 05.2019

No Degree - Biology

Grossmont College

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Lorin Burton