Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Lorin Cain

Belleville,IL

Summary

Experienced technical consultant with expertise in a variety of areas, from linux administration to on-premise data migration to the cloud. Passionate about improving network uptime, optimizing throughput and driving system availability. Strong team player with excellent work ethic, collaboration skills and independent judgment.

Overview

21
21
years of professional experience

Work History

Data Migration Consultant

Teradata
07.2022 - Current
  • Setup and perform Data migrations to and from on-premise, cloud & dark site systems (primary focus on physical to cloud migrations in AWS, Azure & GCP)
  • Serve as Network & Linux subject matter expert for DMS team
  • Consult with customer on data integrity issues; make recommendations for DBAs to resolve potential issues before they occur during a migration
  • Develop and maintain knowledge articles focused on performing network analysis and resolving OS issues as they pertain to data migrations
  • Identify and report potential code issues in the DTU product to DMS Engineering groups via JIRA
  • 24x7 availability to meet data migration schedules
  • Applied feature selection algorithms to predict potential outcomes.

Product Support Engineer

Teradata
01.2016 - 10.2022
  • Level III technical support for OS (primarily but not limited to SuSE SLES Linux), Server Management & Parallel Database Extensions products - supporting field engineers and customers to resolve end user issues ranging from OS administration, networking configuration & security, performance optimization to recovering down systems
  • 24x7 availability for on-call rotation
  • Developed and edited knowledge articles focused on describing and resolving known issues (both for internal and external audiences)
  • Developed ticket backlog management system to help meet support deliverables

Infrastructure Engineer

Teradata
04.2014 - 12.2015
  • Monitored overall Teradata system health for multiple accounts (including Teradata’s two largest accounts) and provided break-fix support as needed for any server hardware failures (replacing disk array drives, motherboards, CPUs, power supplies, etc)
  • Installed and configured new server installations on premises
  • Performed periodic software & firmware updates on customer timetables
  • Generated and presented weekly, monthly & quarterly service reports for customer consumption and led weekly support meetings to customer management / executives
  • Devised & implemented training schedule for new support engineers in the Las Vegas area and continued as a mentor while they took over regional accounts
  • 24x7 availability for on-call rotation

Technical Support Specialist

Teradata
10.2007 - 04.2014
  • Provided remote support for Teradata systems, connecting directly to customer servers to gather support logs and perform direct corrective actions covering a range of disciplines: Linux & Windows OS administration, Teradata DBS, SQL, Teradata Client applications, BAR
  • Communicated with customers to identify issues, walk through solutions and initiate corrective actions to restore service and functionality.
  • Developed knowledge articles and training videos for common remote support tasks (failing drives, gathering logs, etc.)
  • Performed on-prem support for local Teradata customers (replace faulty hardware, drives, maintained existing infrastructure, etc)
  • Trained additional support analysts to perform on-prem support role
  • Created process for engaging & dispatching local resources to support local customers

WCS Supervisor

NCR
12.2003 - 10.2007
  • Managed up to 30 analysts in day to day service delivery as floor supervisor, ensuring support team met service deliverables
  • Setup and coordinated analyst schedule
  • First point of contact for customer escalations
  • Responsible for generating and presenting monthly & quarterly service reports / presentations to customer management / executives
  • Acted as Project Manager for adding account specific support structures, knowledge bases and reporting templates for new customer accounts
  • Knowledge creation and curation for an internal audience
  • Escalation point for reporting Fastlane bugs & design issues to Engineering
  • Direct phone support for Fastlane, Kiosk & legacy P.O.S

Education

High School Diploma -

Richland Northeast High School
Columbia, SC
06.1998

Some College (No Degree) - Information Technology

University of South Carolina - Columbia
Columbia, SC

Skills

  • Extensive experience with server (and workstation) hardware installation, configuration, maintenance, and performance optimization both in the field and in remote support capacities
  • Professional demeanor honed through years of direct customer-facing roles
  • Quickly able to learn new and incorporate new skills
  • Linux setup and administration (with a focus on SuSE, RedHat & Debian)
  • TCP/IP networking setup & troubleshooting
  • Experience with setup and operation with VMs on major cloud providers: AWS, AZURE, GCP
  • Experience using Atlassian JIRA, ServiceNow & BMC Remedy ticketing systems
  • Proficiency with Microsoft Office products
  • Comfortable with virtualization setup and management on Xen, ESXi & Hyper-V (including more complex IOMMU group and passthrough setups)
  • Working familiarity with Hadoop & Aster
  • Kubernetes setup and administration
  • Microsoft Windows (most versions dating back to Server 2000) setup and administration
  • Experienced in managing a team - from the minutiae of scheduling multiple individuals to resolving inter-personal conflicts to ensure team unity
  • Familiar with Relational Database Models (including Teradata)
  • Familiar with SQL (particularly Teradata SQL)

Additional Information

  • I am a technology enthusiast and frequently build and experiment with new architectures and operating systems for amusement and as a way of keeping abreast of current trends and new technologies. I run a virtualized from my personal workstation using both & Hyper-V. I also setup & run personal file-server & firewall using open-source projects and repurposed enterprise equipment.

Timeline

Data Migration Consultant

Teradata
07.2022 - Current

Product Support Engineer

Teradata
01.2016 - 10.2022

Infrastructure Engineer

Teradata
04.2014 - 12.2015

Technical Support Specialist

Teradata
10.2007 - 04.2014

WCS Supervisor

NCR
12.2003 - 10.2007

High School Diploma -

Richland Northeast High School

Some College (No Degree) - Information Technology

University of South Carolina - Columbia

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